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Getting my upload uncapped?

Katch
Newbie
Posts: 1
Registered: 19-10-2013

Getting my upload uncapped?

Just moved house and set up with Plusnet. My upload speed is really slow but reading the help pages it seems I should be able to get it uncapped...
http://www.plus.net/support/broadband/speed_guide/upload_speeds.shtml
** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.
I've checked my exchange here: http://usertools.plus.net/exchanges/?exchange=Par&exact=1550
and I am in an adsl2+ area so should be able to receive the faster upload.
However, clicking around on the Help Assistant I can't find where to request the uncapping. It keeps trying to run a full troubleshoot on my line.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Getting my upload uncapped?

Plusnet Help Team
Plusnet Help Team
Posts: 13,017
Thanks: 146
Fixes: 48
Registered: 27-04-2007

Re: Getting my upload uncapped?

Hi Katch,
I can see you've raised a ticket for this, we'll get that sorted as soon as your broadband order has completed, following that the uncap should take just one working day to go through.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team