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Getting divorced from dial-up with AOL

maranello
Aspiring Pro
Posts: 939
Thanks: 75
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Registered: 11-01-2008

Getting divorced from dial-up with AOL

I am in the process of helping a referree to switch from dial-up with AOL to BBwith PN. As I have no experience of AOL I would appreciate any advice. My referree has even less knowledge than I!
My first concern regards cancelling the AOL subscription, which is paid for by monthly credit card subscription. I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.
I would also like to remove all the AOL clutter, particularly since my referrees' laptop takes a long time to start-up.
Does anyone know how long after cancelling the account would AOL allow access to email, in order to extract address lists. Would the referrees' AOL email account be accessible without going via the dial-up route?
Anything else I should be concerned about, as I have heard whispers that an AOL divorce can be messier than the McCartney's
My other car isn't a Ferrari
11 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Getting divorced from dial-up with AOL

Hiya,
I think that your best bet would be to give AOL a ring and ask them about their cancellation policy regarding email and billing.
Uninstalling the AOL software would be a good idea Smiley
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Getting divorced from dial-up with AOL

I think you can just revert AOL to a pay-as-you-go account and the email stays forever at no charge.
And yes, it's a good idea to remove all the AOL stuff.
Community Veteran
Posts: 17,069
Thanks: 1,243
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Registered: 06-11-2007

Re: Getting divorced from dial-up with AOL

Just a suggestion..........  write down all the email addresses in the "contact/address book" on a piece of paper, then add them to you new account with plusnet when you get it set up..... that way, you will have a "back-up" paper copy, for future reference as well.... (just in case you lose the lot when migrating from AOL)
Wink
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Getting divorced from dial-up with AOL

Or to save writing, take screenshots instead.
deadkenny
Grafter
Posts: 228
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Registered: 13-09-2007

Re: Getting divorced from dial-up with AOL

Quote from: maranello
I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.

Almost certainly non-existent. I've never experience an ISP, or communication company in general that offers cancellation online.
ISPs are quite notorious for ignoring cancellations (NTL was one of the worst). I'd advise phoning and back it up with a letter written to their standard contact address (or address on your bill), and send it recorded delivery.
Recorded at leasts gives you the back up that they received it on a particular date should you need to argue with them later, and it also tends to encourage them to do something about it rather than just ignore it.
I don't know how AOL are for billing but I know they're a nightmare in many other ways. However, it's common for some ISPs to then continue to bill even after cancellation, and even go as far as sending letters about non payment! Sad but does happen (again NTL were bad for this). Just be prepared for this. Don't pay anything you shouldn't be paying though, but you will need to contact them about any further demands for payment otherwise they'll hand it over to a debt collection company who will get rather threatening. Though note you may have a final month's payment to cover as cancellation usually involves 30 day notice.
Community Veteran
Posts: 38,431
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Registered: 15-06-2007

Re: Getting divorced from dial-up with AOL

One thing to be aware of.
When you remove your AOL software you lose all your browser bookmarks etc.
I think it is possible to export them first but it isn't easy.
Community Veteran
Posts: 1,169
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Registered: 01-08-2007

Re: Getting divorced from dial-up with AOL

In my experience, AOL keep sending begging letters for you to return to them once you've left.
You can, or at least could 4+ years ago when I left AOL dial-up for PlusNet broadband, have a reduced cost (a fiver a month or so) AOL account piggybacking onto broadband with another provider, where you can still access email till you're sure everyone who needs to has your new address.
Hope this helps (and is still the case).
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Community Veteran
Posts: 38,431
Thanks: 1,008
Fixes: 60
Registered: 15-06-2007

Re: Getting divorced from dial-up with AOL

A friend did that when going from AOL broadband to Virgin Cable about a year ago
glyndev
Grafter
Posts: 620
Registered: 31-07-2007

Re: Getting divorced from dial-up with AOL

Re. email addresses and bookmarks. why not use copy and past to put them into a plain text file then do the reverse when aol is gone
Community Veteran
Posts: 26,543
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Registered: 10-04-2007

Re: Getting divorced from dial-up with AOL

Quote from: deadkenny
Quote from: maranello
I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.

Almost certainly non-existent. I've never experience an ISP, or communication company in general that offers cancellation online.

There's at least one!
Edit: The Plusnet way to make you stay is to make you want to stay, not hinder you leaving.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
deadkenny
Grafter
Posts: 228
Thanks: 1
Registered: 13-09-2007

Re: Getting divorced from dial-up with AOL

Quote from: jelv
There's at least one!
Edit: The Plusnet way to make you stay is to make you want to stay, not hinder you leaving.

True. I've not had any reason really to go see if PlusNet has a cancellation button. Thankfully Smiley