Getting divorced from dial-up with AOL
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Getting divorced from dial-up with AOL
03-04-2008 10:26 AM
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My first concern regards cancelling the AOL subscription, which is paid for by monthly credit card subscription. I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.
I would also like to remove all the AOL clutter, particularly since my referrees' laptop takes a long time to start-up.
Does anyone know how long after cancelling the account would AOL allow access to email, in order to extract address lists. Would the referrees' AOL email account be accessible without going via the dial-up route?
Anything else I should be concerned about, as I have heard whispers that an AOL divorce can be messier than the McCartney's
Re: Getting divorced from dial-up with AOL
03-04-2008 10:29 AM
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I think that your best bet would be to give AOL a ring and ask them about their cancellation policy regarding email and billing.
Uninstalling the AOL software would be a good idea
Re: Getting divorced from dial-up with AOL
03-04-2008 10:33 AM
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And yes, it's a good idea to remove all the AOL stuff.
Re: Getting divorced from dial-up with AOL
03-04-2008 10:37 AM
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Re: Getting divorced from dial-up with AOL
03-04-2008 10:38 AM
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Re: Getting divorced from dial-up with AOL
03-04-2008 10:48 AM
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Quote from: maranello I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.
Almost certainly non-existent. I've never experience an ISP, or communication company in general that offers cancellation online.
ISPs are quite notorious for ignoring cancellations (NTL was one of the worst). I'd advise phoning and back it up with a letter written to their standard contact address (or address on your bill), and send it recorded delivery.
Recorded at leasts gives you the back up that they received it on a particular date should you need to argue with them later, and it also tends to encourage them to do something about it rather than just ignore it.
I don't know how AOL are for billing but I know they're a nightmare in many other ways. However, it's common for some ISPs to then continue to bill even after cancellation, and even go as far as sending letters about non payment! Sad but does happen (again NTL were bad for this). Just be prepared for this. Don't pay anything you shouldn't be paying though, but you will need to contact them about any further demands for payment otherwise they'll hand it over to a debt collection company who will get rather threatening. Though note you may have a final month's payment to cover as cancellation usually involves 30 day notice.
Re: Getting divorced from dial-up with AOL
03-04-2008 11:00 AM
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When you remove your AOL software you lose all your browser bookmarks etc.
I think it is possible to export them first but it isn't easy.
Re: Getting divorced from dial-up with AOL
03-04-2008 11:09 AM
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You can, or at least could 4+ years ago when I left AOL dial-up for PlusNet broadband, have a reduced cost (a fiver a month or so) AOL account piggybacking onto broadband with another provider, where you can still access email till you're sure everyone who needs to has your new address.
Hope this helps (and is still the case).
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Getting divorced from dial-up with AOL
03-04-2008 11:21 AM
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Re: Getting divorced from dial-up with AOL
03-04-2008 1:23 PM
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Re: Getting divorced from dial-up with AOL
03-04-2008 2:27 PM
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Quote from: deadkenny
Quote from: maranello I anticipate that finding the Cancel My Subscription page on the AOL portal will be challenging.
Almost certainly non-existent. I've never experience an ISP, or communication company in general that offers cancellation online.
There's at least one!
Edit: The Plusnet way to make you stay is to make you want to stay, not hinder you leaving.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Getting divorced from dial-up with AOL
03-04-2008 4:27 PM
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Quote from: jelv There's at least one!
Edit: The Plusnet way to make you stay is to make you want to stay, not hinder you leaving.
True. I've not had any reason really to go see if PlusNet has a cancellation button. Thankfully
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- Re: Getting divorced from dial-up with AOL