cancel
Showing results for 
Search instead for 
Did you mean: 

Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

My new plusnet connection's been in place now since the 2nd of July and has been perfectly stable, with the only disconnects being due to power cuts etc.
My problem is that despite the line syncing at 8128kbps usually, and at worst going to 7780kpbs, BT wholesale and plusnet's speed profiles stay at 6.5mbit instead of maxing out at 7.15. Noise margin is always 12 to 14 dB, and line attenuation is usually 3 or 3.5 dB.
While the difference between 6.5 and 7.15 isn't much at all, it would be nice to have the line running at its optimum speed.
How do I go about sorting this?
12 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

Hi rhydsnewi,
I've taken a look at the historical data for your line and I can see why IP Profile hasn't reached 7150, the sync rate has dropped down further than you mentioned in your above post, this will have bright down the IP Profile.
Our suppliers systems isn't showing the IP Profile at the moment. If you visit http://speedtest.btwholesale.com and run the initial test then click 'Further Diagnostics', it should show you your IP Profile, can you tell us what it says or provide a screenshot?
Chris Pettitt
Cloud Environments Engineer
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

No worries:
Router details:
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 3.0 db 3.0 db
Noise Margin 13.9 db 24.0 db
BT wholesale speed test details:
Download speedachieved during the test was - 6.13 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
The sync speed has been slightly low over the past week or two, but has stabilised to 8128 and has always had very low (3-3.5 dB) attenuation (well it should do, the line's barely 300yds long!)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

Ok. I've just been in touch with our suppliers to get this updated. If you could give it 30 minutes or so and restart your router, the profile should have updated.
Chris Pettitt
Cloud Environments Engineer
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

Again with the excellent service. I should have swapped yonks ago!
Bravo!
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

The Wholesale profile is now 7.15. Will the Plusnet speed shown in the member centre change itself or do I have to request that separately?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

it should happen automatically
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

I think the Plusnet profiles only update overnight, so you might not see the increase until tomorrow morning.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

I think that it does it three times a day but I don't know when or how long the script takes to run
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

No worries, I'll leave it overnight and see what we get.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

It should be right now.
Chris Pettitt
Cloud Environments Engineer
rhydsnewi
Grafter
Posts: 99
Registered: 24-06-2014

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

Yep, all reset this morning and I'm getting near-as-darn it full speed.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Getting a BT wholesale and plusnet profile shifted from 6.5 to 7.15

Smiley
Chris Pettitt
Cloud Environments Engineer