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Getting ADSL2+ update

willhome
Grafter
Posts: 272
Registered: 06-08-2007

Getting ADSL2+ update

Hi
Ive notice my exchange will be getting adsl2+ end of feb. To get the upgrade from 8mb to 24(20mb as plusnet call it) do i need to do anything or will it just happen?Huh
I currently on a old package that isn't listed anymore (i believe it was called "Premier Option 1" or something
Thanks
5 REPLIES
grahamt
Rising Star
Posts: 555
Thanks: 10
Registered: 05-04-2008

Re: Getting ADSL2+ update

It might happen eventually, but if you want it quickly it's probably best to raise a ticket.
Graham
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Getting ADSL2+ update

The date for my exchange has varied considerably across sites like PN , samknows etc. I checked Pn exchange last week and found my line was enabled. Samknows currently says end May. I raised a ticket on Thursday at 16:03 and it was actioned before i got home an hour later.
now just have to wait 5 to 7 days for the change to occur. if memory serves me well all my dsl changes which require work at the exchange have happened on a Thursday so hopefully be the end of the week :-)
raise a ticket or call support. I did both just to be sure.
podman
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: Getting ADSL2+ update

@ willhome
I may be wrong but I'm sure I read somewhere that to get the up to 20Meg speed you have to be on the latest BB packages
i.e. it's not available for those on legacy ones.

willhome
Grafter
Posts: 272
Registered: 06-08-2007

Re: Getting ADSL2+ update

i hope thats not the case I prefere to have my deal.
15ish gb peak hour where peak is 4pm-midnight i prefere much better then the 60gb where peak is 8am-midnight!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Getting ADSL2+ update

Hi willhome,
It's a bit more relaxed now I think. Just give me a nudge nearer the time when you've raised a ticket and I'll get it actioned for you.
Jojo Smiley