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Gateways down? or graph problem?

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Gateways down? or graph problem?

27 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Gateways down? or graph problem?

That's weird!  Still plenty of people connected!
Having a look.
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Gateways down? or graph problem?

Unexpected side effect of that config change.  They are working to restore that graphing now.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Gateways down? or graph problem?

Not working too hard then  Shocked
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Gateways down? or graph problem?

Sounds like a bug.  Asking the vendor.
Pah, hardware.  Who needs it eh?
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Gateways down? or graph problem?

I'll refrain from commenting further  Cheesy
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Gateways down? or graph problem?

Any progress? Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Gateways down? or graph problem?

As far as I was aware this was it had been rectified, I'll chase this up.
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Gateways down? or graph problem?

I had a disconnection this morning (11am) so I went to check the Network Performance Graphs and saw that the Collated Users graph still hasn't been fixed  Roll eyes
http://portal.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
Community Gaffer
Community Gaffer
Posts: 5,005
Thanks: 273
Fixes: 4
Registered: 04-04-2007

Re: Gateways down? or graph problem?

This won't fix itself for a while.  Basically, we need to reset something on the switches, but the command we need to run could disconnect everyone on that switch.  That's a lot of people to be disconnected in one go, so it will be gradually done.
Kelly Dorset
Broadband Service Manager
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Gateways down? or graph problem?

Fairy nuff! (Pity it couldn't have been scheduled on April 1st, you might have got away with it  Wink )
Thanks for the reply Kelly
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Gateways down? or graph problem?

Looks like this is fixed now, but I was just wondering why pcl-ag07 and pcl-ag08 have 23-24k users whilst all the other gateways have 37-40k users?
Alex Smiley
Finguz
Grafter
Posts: 397
Thanks: 1
Registered: 21-02-2013

Re: Gateways down? or graph problem?

Where can we see how many users are connected to each gateway?
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Gateways down? or graph problem?

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Gateways down? or graph problem?

Yes, the last one, pcl-ag02, was done early this morning.
As far as the number of users, I'd guess it has something to do with the number of "end-points" but Kelly or Dave would be the ones to explain that - I'm not that knowledgeable in that area  Sad