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Gateway lottery

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Gateway lottery

Every time lately I have to reboot  my router I will get a gateway that is problematic with general browsing and watching streams, let alone gaming.  I then have to drop multiple PPP sessions to find a gateway not affected.
Since a reboot at 4pm today every gateway is the same for my connection/exchange and due to do another gateway hop after posting this.
PCL-AG05
PTN-AG02
PCL-AG02
There are more but the TG582n router logs don't record that far.  Getting tired of this.
edit: and there is more
PCL-AG04
PTW-AG02
ptn-ag04
until PCL-AG03 with no loss
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
83 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
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Registered: 26-11-2011

Re: Gateway lottery

Really sorry to hear you've had problems Gus.
Has anyone else noticed any issues at all?
Chris Pettitt
Cloud Environments Engineer
Luzern
Seasoned Pro
Posts: 3,222
Thanks: 318
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Registered: 31-07-2007

Re: Gateway lottery

Gus! I have sent you a PM. I hope it will be relavant and helpful.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Superuser
Superuser
Posts: 1,835
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Registered: 05-11-2008

Re: Gateway lottery

@Gus
Have you been experiencing any of the problems mentioned in this thread ?
http://community.plus.net/forum/index.php/topic,123727.0.html
Kind Regards
Mike
Mike
Community Gaffer
Community Gaffer
Posts: 5,186
Thanks: 512
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Registered: 04-04-2007

Re: Gateway lottery

Gus, I know of no reasons as to why you think some gateways perform better.
What problems are you seeing?
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Gateway lottery

My latency varies considerably depending on the gateway. Pcl ag01 & 02 are the best.
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Gateway lottery

@ Kelly General browsing slows / streams are likely to stutter or stop / rubber banding when online gaming and usually the TBB graph shows a constant 1-5% loss
The attached graph shows the loss I had last night after trying to find a gateway not affected.  The edited in gateways on my first post are the ones I tried in sequence until I got  onto PCL-AG03 with no issues since.
This has been happening for a while, with some others also affected at same time going by their TTB graphs.
http://community.plus.net/forum/index.php/topic,122478
http://community.plus.net/forum/index.php/topic,121822

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
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Registered: 04-04-2007

Re: Gateway lottery

Hi Gus,
I have a theory as to what the problem is but to prove it I'll need to take a look at exactly where you are connected to when the problem happens (or, if the next time the problem happens, don't disconnect/reconnect and we can then see where you're connected through).
AAISP have seen packet loss on the Falkirk BRASs (which your connection is on), we can see a bit too on our monitoring but probably not as much. My theory is that there's congestion on one of the routes between the BRASs and us but not every route. The route will change when you disconnect/reconnect. This is probably why AAISP see it across all their lines but we aren't.
http://clueless.aaisp.net.uk/congestion.cgi
We can see the route you're taking but only at the point we look, so I can see now you are on this route:
BTBRASName: bras-red5-2401.fk.21cn-infra.bt.net.
Node: Falkirk
Network: WBC
EndPointName: PCL-AG03WBCColindale2
Next time you see the problem, don't disconnect and let us know and we'll check the route.
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Gateway lottery

@dave well if it helps I will do more hopping until I land on one of the listed
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
goldenfibre
Aspiring Pro
Posts: 2,626
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Registered: 01-06-2010

Re: Gateway lottery

My gateway path is:
You are currently connected to gateway ptn-ag01.
This is located in Telehouse North.
No issues here all day
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Gateway lottery

Followup to my PM Dave, currently on ptn-ag04 and can confirm I am getting loss again on my TBB graph, so test away
http://www.thinkbroadband.com/ping/share-large/8dec7cf519beda3b43f06c9508b6ab21.png is my live graph
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 2,286
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Registered: 18-02-2013

Re: Gateway lottery

Which gateway
You are currently connected to gateway ptn-ag03.
This is located in Telehouse North.
Nothing to report this way... south of london.
Community Gaffer
Community Gaffer
Posts: 5,186
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Registered: 04-04-2007

Re: Gateway lottery

Quote from: Gus
Followup to my PM Dave, currently on ptn-ag04 and can confirm I am getting loss again on my TBB graph, so test away
http://www.thinkbroadband.com/ping/share-large/8dec7cf519beda3b43f06c9508b6ab21.png is my live graph

Dave won't be back in till tomorrow.  Feel free to gateway hop and try and find one during working hours tomorrow.  (Or if you can handle the poorer performance, stick it out! Smiley )
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Gateway lottery

I will do more hopping tomorrow unless the current one ptn-ag03 is bad.  I couldn't get back on PCL-AG03, so gave up tryng after about 30 attempts.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
goldenfibre
Aspiring Pro
Posts: 2,626
Thanks: 52
Fixes: 2
Registered: 01-06-2010

Re: Gateway lottery

Sorry to bother to ask silly question, are these gateway coming from BT 21CN network or within Plusnet 21CN network?