Gateway lottery
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- Re: Gateway lottery
Gateway lottery
19-02-2014 8:40 PM
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Since a reboot at 4pm today every gateway is the same for my connection/exchange and due to do another gateway hop after posting this.
PCL-AG05
PTN-AG02
PCL-AG02
There are more but the TG582n router logs don't record that far. Getting tired of this.
edit: and there is more
PCL-AG04
PTW-AG02
ptn-ag04
until PCL-AG03 with no loss
Re: Gateway lottery
20-02-2014 9:05 AM
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Has anyone else noticed any issues at all?
Re: Gateway lottery
20-02-2014 9:35 AM
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Re: Gateway lottery
20-02-2014 10:21 AM
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Have you been experiencing any of the problems mentioned in this thread ?
http://community.plus.net/forum/index.php/topic,123727.0.html
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Gateway lottery
20-02-2014 11:46 AM
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What problems are you seeing?
Ex-Broadband Service Manager
Re: Gateway lottery
20-02-2014 5:12 PM
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Re: Gateway lottery
20-02-2014 5:23 PM
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The attached graph shows the loss I had last night after trying to find a gateway not affected. The edited in gateways on my first post are the ones I tried in sequence until I got onto PCL-AG03 with no issues since.
This has been happening for a while, with some others also affected at same time going by their TTB graphs.
http://community.plus.net/forum/index.php/topic,122478
http://community.plus.net/forum/index.php/topic,121822
Re: Gateway lottery
20-02-2014 5:45 PM
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I have a theory as to what the problem is but to prove it I'll need to take a look at exactly where you are connected to when the problem happens (or, if the next time the problem happens, don't disconnect/reconnect and we can then see where you're connected through).
AAISP have seen packet loss on the Falkirk BRASs (which your connection is on), we can see a bit too on our monitoring but probably not as much. My theory is that there's congestion on one of the routes between the BRASs and us but not every route. The route will change when you disconnect/reconnect. This is probably why AAISP see it across all their lines but we aren't.
http://clueless.aaisp.net.uk/congestion.cgi
We can see the route you're taking but only at the point we look, so I can see now you are on this route:
BTBRASName: bras-red5-2401.fk.21cn-infra.bt.net.
Node: Falkirk
Network: WBC
EndPointName: PCL-AG03WBCColindale2
Next time you see the problem, don't disconnect and let us know and we'll check the route.
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Gateway lottery
20-02-2014 5:54 PM
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Re: Gateway lottery
20-02-2014 6:16 PM
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You are currently connected to gateway ptn-ag01.
This is located in Telehouse North.
No issues here all day
Re: Gateway lottery
20-02-2014 6:24 PM
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http://www.thinkbroadband.com/ping/share-large/8dec7cf519beda3b43f06c9508b6ab21.png is my live graph
Re: Gateway lottery
20-02-2014 6:29 PM
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You are currently connected to gateway ptn-ag03.
This is located in Telehouse North.
Nothing to report this way... south of london.
Re: Gateway lottery
20-02-2014 8:09 PM
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Quote from: Gus Followup to my PM Dave, currently on ptn-ag04 and can confirm I am getting loss again on my TBB graph, so test away
http://www.thinkbroadband.com/ping/share-large/8dec7cf519beda3b43f06c9508b6ab21.png is my live graph
Dave won't be back in till tomorrow. Feel free to gateway hop and try and find one during working hours tomorrow. (Or if you can handle the poorer performance, stick it out! )
Ex-Broadband Service Manager
Re: Gateway lottery
20-02-2014 8:33 PM
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Re: Gateway lottery
20-02-2014 8:50 PM
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