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Gateway checker needs updating

Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Gateway checker needs updating

I'm currently getting
Quote
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

Tracert out:
C:\Users\John>tracert ntp.plus.net
Tracing route to ntp.plus.net [212.159.13.50]
over a maximum of 30 hops:
  1    1 ms    2 ms    2 ms  dg834 [192.168.0.1]
  2    16 ms    17 ms    16 ms  lo0-central2.ptw-ag03.plus.net [195.166.128.48]
  3  233 ms  318 ms  215 ms  gi1-16-321.ptw-gw01.plus.net [84.92.3.216]
  4  102 ms    15 ms  216 ms  po6.ptn-gw02.plus.net [212.159.1.137]
  5    15 ms    14 ms    21 ms  vl55.ptn-lb01.plus.net [212.159.2.124]
  6    15 ms    15 ms    15 ms  cdns02.plus.net [212.159.13.50]
Trace complete.

Tracert from the office back to my home IP:
H:\>tracert ***.dynalias.org
Tracing route to ***.dynalias.org [80.229.7.***]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.100.254
  2    2 ms    1 ms    1 ms  <removed>
  3    *        *        *    Request timed out.
  4    1 ms    1 ms    1 ms  linx-gw2.plus.net [195.66.236.164]
  5    2 ms    1 ms    2 ms  po6.ptw-gw01.plus.net [212.159.1.136]
  6    4 ms    2 ms    2 ms  vl308.ptw-gw01.plus.net [84.92.3.217]
  7    21 ms    19 ms    19 ms  ***.plus.com [80.229.7.***]
Trace complete.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Mobile: iD mobile (£4/month)
5 REPLIES
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Gateway checker needs updating

Thanks.
The gateway tool itself is OK. To fix this problem Plusnet need to change the rDNS entry for 84.92.3.217 from vl308.ptw-gw01.plus.net to the appropriate gateway/aggregator designation.
David
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Gateway checker needs updating

I'll flag this to Bob as he seems to be able to get these changes made quicker than I can!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Gateway checker needs updating

Delayed response but I've given one of our engineers a nudge about this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Gateway checker needs updating

I had the same on ptw-gw03.
I also had cr*p pings, so I hopped (onto a ptn) no problem now.
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Gateway checker needs updating

rDNS for that host should be sorted now:
>nslookup 84.92.3.217
Server:  pbs-intdns01.plus.net
Address:  84.93.219.251
Name:    gi11-1-321.ptw-ag03.plus.net
Address:  84.92.3.217

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵