Fttc authentication failure
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Fttc authentication failure
27-05-2013 8:41 AM
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Re: Fttc authentication failure
27-05-2013 8:59 AM
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If you have a Windows PC, you could connect it direct to the OR modem in lieu of the router.
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Fttc authentication failure
27-05-2013 9:05 AM
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Re: Fttc authentication failure
27-05-2013 9:09 AM
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This test ID does successfully connect using my fibre router and my router gets an IP address beginning 172.
bt_test_user@startup_domain
but I can't bring up the test page www.bt.net/digitaldemo which used to work with bt_test@startup_domain when I last used it on ADSL a long time ago.
Re: Fttc authentication failure
27-05-2013 9:21 AM
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Re: Fttc authentication failure
27-05-2013 9:26 AM
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I think the engineers have only verified the physical connection to the cabinet is ok. The issue seems to be more logical (software/configuration) than hardware, unless someone forgot to connect the new cabinet back to the exchange...
Re: Fttc authentication failure
27-05-2013 9:40 AM
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Re: Fttc authentication failure
27-05-2013 9:46 AM
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Re: Fttc authentication failure
27-05-2013 9:50 AM
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Re: Fttc authentication failure
27-05-2013 9:59 AM
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Always let someone else get all the aggro - then, once all the hassles have been fixed, the bug fixes done, updates doled out etc only then is it suitable for you to use it.
With computers the general rule is never to buy any software of version less than 3 - the first two issues never work properely.
This does also sound to me like a software authentication connection at the backend to BT/plusnet and nothing whatsoever to do with your connection to the cabinet.
Depressing really that BTOR come and say as you have got 80/20 sync at the modem it so "must be OK"
Re: Fttc authentication failure
27-05-2013 10:29 AM
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Re: Fttc authentication failure
28-05-2013 4:06 PM
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Sorry to hear it's ongoing, though it looks like a possible issue has been found and passed to a specific team within our suppliers - we'll have an update on Thursday, hopefully to say that it's fixed.
Re: Fttc authentication failure
28-05-2013 11:46 PM
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Re: Fttc authentication failure
29-05-2013 7:09 AM
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I was the second connection on my cab and although, unlike you, I could connect straight away at the expected rate the throughput was way down - about 35Mbps instead of 60/70. It turned out the fibre cab had been incorrectly installed and it took a couple of OR men a couple of days to put it all right.
dick:quote
Re: Fttc authentication failure
30-05-2013 1:13 PM
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