cancel
Showing results for 
Search instead for 
Did you mean: 

Frustrating but interesting speed issue

clarepennyazale
Newbie
Posts: 9
Registered: 23-07-2013

Frustrating but interesting speed issue

On Friday, we had two power cuts. Following these we had no broadband and crossed lines on the home phone (both with PlusNet). A fault was identified on the line outside the house, which was mended on Sunday. Since then, my router, a Billion Bipac 7800dxl, has reported incoming speed to the house in the range 1.9 - 2.2 Mbps, which is our standard speed. However, with wireless switched off at the router, and only one wired connection to a Windows 10 desktop computer, BroadbandSpeedChecker reports speeds in range 0.04-0.09 Mbps. I have swapped the router to a BT HomeHub, in case the Billion had been damaged, but the same was the case with the HomeHub.
My initial thought was a background download, but I can find no evidence of this. I have tried diagnosing the network connection, and resetting it, plus numerous reboots, but all to no avail.
Does anyone have any suggestions please?
3 REPLIES
PhyllisTyne
Aspiring Pro
Posts: 583
Thanks: 31
Fixes: 2
Registered: 30-08-2007

Re: Frustrating but interesting speed issue

can you test it using a different machine wired into the router?

 

Have you tried different speed testers?

 

http://speedtest.btwholesale.com/

 

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Frustrating but interesting speed issue

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Frustrating but interesting speed issue

Testing your line is showing it's connected at around 2Mb/s, however the line is showing a very high number of errors. Can you ensure the router is in the master socket, with no extension leads in place please. If you dial 17070 from a handset do you hear any noise on the line?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff