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Frustrating but interesting speed issue

clarepennyazale
Newbie
Posts: 9
Registered: 23-07-2013

Frustrating but interesting speed issue

On Friday, we had two power cuts. Following these we had no broadband and crossed lines on the home phone (both with PlusNet). A fault was identified on the line outside the house, which was mended on Sunday. Since then, my router, a Billion Bipac 7800dxl, has reported incoming speed to the house in the range 1.9 - 2.2 Mbps, which is our standard speed. However, with wireless switched off at the router, and only one wired connection to a Windows 10 desktop computer, BroadbandSpeedChecker reports speeds in range 0.04-0.09 Mbps. I have swapped the router to a BT HomeHub, in case the Billion had been damaged, but the same was the case with the HomeHub.
My initial thought was a background download, but I can find no evidence of this. I have tried diagnosing the network connection, and resetting it, plus numerous reboots, but all to no avail.
Does anyone have any suggestions please?
3 REPLIES
PhyllisTyne
Aspiring Pro
Posts: 609
Thanks: 37
Fixes: 3
Registered: 30-08-2007

Re: Frustrating but interesting speed issue

can you test it using a different machine wired into the router?

 

Have you tried different speed testers?

 

http://speedtest.btwholesale.com/

 

Gel
Seasoned Pro
Posts: 1,584
Thanks: 163
Fixes: 14
Registered: 02-08-2007

Re: Frustrating but interesting speed issue

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Frustrating but interesting speed issue

Testing your line is showing it's connected at around 2Mb/s, however the line is showing a very high number of errors. Can you ensure the router is in the master socket, with no extension leads in place please. If you dial 17070 from a handset do you hear any noise on the line?

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 Chris Parr
 Plusnet Staff