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Frustrated new customer

brooks562
Newbie
Posts: 1
Registered: 04-03-2013

Frustrated new customer

Evening, since 10 this morning my broadband and phone line mysteriously stopped working. I phoned and raised a fault but as yet I've heard nothing.
Is anybody else in the Doncaster area having problems, does this happen regularly, how long am I likely to be without service. Starting to regret moving supplier now.
2 REPLIES
Superuser
Superuser
Posts: 9,769
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Frustrated new customer

Have you had broadband for a few days with your phone still with a previous provider but due to switch to Plusnet today? What you are describing sounds like your previous provider might have (incorrectly) ceased your phone line - which has the side effect of cancelling broadband.
Hopefully this will be clarified when Plusnet respond to your ticket.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Frustrated new customer

Hi there,
I can see an engineer is due to attend today, hopefully we'll find out what happened once we get the notes back from his visit - either way we'll let you know when we hear anything.
I hope everything gets sorted out for you.