Frozen iplayer

[#1]

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@jab1 wrote:

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@PhilipHeyes wrote:

@jab1

I may be wrong but I suspect some perhaps many customers may expect or assume their current
Plusnet internet and phone service will be converted to Plusnet internet and digital voice.

We know that with Plusnet that is not the case, digital voice and VoIP are not Plusnet product offerings of the future. 

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So - supposition . OK.

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Something has to be in place as the automatic / default for ADSL+POTS customers who:

1 - ignore the spammy calls from 01438 989277 trying to slam them over to EE

https://community.plus.net/t5/Everything-else/Calls-from-01438-989277/td-p/2039133

2 - Do not recontract for 'something else' or a different ISP when their contract ends

3 - Are the last few contracts to expire (which month is last ? - I am October 2026) and find all the instal dates are full

I doubt Plusnet would/could just cut them off, yet they cannot just book OR to turn up unannounced and try to fit FTTP regardless

Nor apparently would/could PlusNet supply any of the non-invasive / customer fit product changes (eg to forms of FTTC).

[#2]

@mwwagain 

1) As a non-customer, I obviously, haven't experienced that, and won't, but it is obvious that  BT Group would prefer to keep a customer 'in house' and their out-sourced agents aren't going to suggest a customer moves to another provider.

2) I appreciate that there will be a, presumably small, number of people still paying for ADSL/POTS at out-of-contract prices, but there has been plenty of information out there - strangely, not in the mainstream press. One assumes the calls referred to in 1) are intended to mop these up?

3) I am not surprised all the install dates are full - the big change over isn't that far away.

If they haven't moved to FTTC/P by the PSTN by the switch-off date, Openreach - not Plusnet WILL 'cut them off' - the technology will be non-existent.

FTTC - if available - is non-intrusive. 

[#3]

1 - There is a big difference between 'We are sorry we cannot support you in the future and can arrange to .....' and 'You must change to EE RIGHT NOW or you will LOSE YOUR HOME PHONE FOR EVER'.

2 - Information which even those of us here get the wrong way round at times.  But specialist for the interested, not much else.  It mainly relies on the suppliers, which for the majority is BT so less of an issue - as long as the kit works.  I think I have heard a few radio ads recently

The calls are made on PlusNet instructions, not OR.

3 - I did not say that, and have not looked, but come October or whenever the last 24 month ADSL contracts expire, they might well be.

The switch off is supposed to result in a voice only service, not cutoff, copper 'VOIP' from what reads as an 'exchange ATA' as per note 4 here:

https://www.openreach.com/news/openreach-announces-price-changes-to-encourage-digital-adoption-of-ne...

How that fits with anyone on PlusNet though ?

[#4]

The future plans for customers with Plusnet ADSL is not clear.

ADSL comes with PSTN phone (whether used or not) and when PSTN goes away so does ADSL. There is an ADSL without phone service - which is known as SoADSL - but Plusnet do not offer that (nor do EE, although BT do).

So, unless SoADSL or FTTP is available Plunet won't be able to offer a broadband service to existing ADSL customers.

As for the iPlayer freezing issue, it is unlikely that a sub-USO ADSL service can work satisfactorily with iPlayer. Although the average speed may be just enough to meet the average streaming throughput, many devices (including my TV) wait too long between requesting the next buffer load in the assumption that it will arrive quickly. When the buffer fetch isn't completed by the time the previous buffer worth of video is shown then the video has to pause until the new buffer has arrived.