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Frequent disconnections

robertcowling
Newbie
Posts: 2
Registered: ‎09-08-2019

Frequent disconnections

I'm getting fairly frequent disconnections on my broadband. Would someone be able to investigate this for me?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: Frequent disconnections

Hi @robertcowling I'm sorry to see you're experiencing connection problems. I've tested your line today and the tests aren't showing any definitive causes for this although we can see the drops.

Could you run through our troubleshooting guides here: Here making sure your router is plugged into the test socket as explained Here If you're still experiencing problems, I'd recommend reporting a fault to us Here so we can arrange an engineer visit to investigate this further. Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet