Frequent disconnections this evening
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Frequent disconnections this evening
Frequent disconnections this evening
30-09-2013 10:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have a very stable line here which frequently has 1000 plus hours uptime.
However this evening I'm getting frequent resync's, every few minutes in fact.
Anyone else or is it just me?
Re: Frequent disconnections this evening
01-10-2013 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I shall try a different router tonight and try the test socket etc but in the meantime if support look in here please could you just see if there are any reported issues with the Seaford, east Sussex exchange - SDSFRD please.
Re: Frequent disconnections this evening
01-10-2013 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<img src="http://community.plus.net/visualradius/generated/image13806276716618.png"/>
If it does not reconnect or is still intermittent then I'd suggest running through our faults wizard which will run you through some tests, some of which you've already mentioned you're going to try.
Re: Frequent disconnections this evening
01-10-2013 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for looking in.
I've switched the router off while I'm at work which is not ideal for troubleshooting I know but to me it looked like the DLM was kicking in.
If there are no reported issues at the Seaford exchange then I suspect my equipment - this issue started during a phone call when the router resync'd and then continued to do so after the telephone call.
I just have a thought that the telephone maybe the cause of the issue...
Re: Frequent disconnections this evening
01-10-2013 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
02-10-2013 10:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterday passed without a single disconnect however tonight from about 9pm they're back.
Have just stayed connected long enough to run through the faults wizard.
I also have f8lure graphs should they be seen as any use.
Thanks.
Re: Frequent disconnections this evening
03-10-2013 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
04-10-2013 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
04-10-2013 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
04-10-2013 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst I'd be disappointed to have Interleaving on particularly on such a short line and being a gamer, after three years of no problems at all if it need to be on for the stability of the line then so be it.
But after less than a day of testing with a raised downstream SNR (which appeared to stabilise the connection) I thought it would be better to see how the connection is like this first.
Please can Interleaving be turned off (Fastpath on) asap and also looking at my router stats it looks like a 3db SNR profile has been applied?
Re: Frequent disconnections this evening
04-10-2013 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
05-10-2013 8:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent disconnections this evening
06-10-2013 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However I appear to be back on a 3db downstream snr profile?
Any chance this can be placed on a 6db snr profile as agreed?
Re: Frequent disconnections this evening
07-10-2013 8:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let's see what happens.
Re: Frequent disconnections this evening
09-10-2013 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Using Netgear DGTeam firmware I've increased the downstream snr manually back to 6db - I guess this is the easiest method?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Frequent disconnections this evening