Frequent disconnection and sync drop
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Frequent disconnection and sync drop
07-05-2014 6:01 PM
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Uptime: 0 days, 0:20:06
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 298 / 6,656
Data Transferred (Sent/Received) [MB/MB]: 10.35 / 203.96
Output Power (Up/Down) [dBm]: 12.6 / 0.0
Line Attenuation (Up/Down) [dB]: 13.2 / 22.0
SN Margin (Up/Down) [dB]: 14.3 / 11.0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 1,247 / 0
Loss of Signal (Local/Remote): 232 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3,299 / 112
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: Frequent disconnection and sync drop
07-05-2014 6:19 PM
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Your line is running a lot slower than your line's attenuation might imply could be achieved.
The SNRM is higher than might be expected on a good line.
The DS synch rate is the same as the maximum of one of the ADSL2 speed bands, so your line might be presently banded due to excessive issues (errors).
The LoF count is quite large - I suggest that you raise a fault report here - http://faults.plus.net
Also when things are sorted, you might ask about having the US speed uncapped if that is not a factor in the line's issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Frequent disconnection and sync drop
08-05-2014 9:55 AM
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Sorry to see there's an issue with your line. Our faults guys aim to respond to new tickets with in 72 hours so you should have a reply soon.
Out of interest when did you try the old router? I'd like to know roughly when so we can check against a view of your connections/disconnections over the past few days:
<img src="http://community.plus.net/visualradius/generated/image13995391157793.png"/>
Re: Frequent disconnection and sync drop
08-05-2014 10:26 AM
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Re: Frequent disconnection and sync drop
09-05-2014 7:35 AM
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Broadband Troubleshooter error
There's been a problem with our automated troubleshooting process.
Don't worry, our Faults Team will investigate it and be in touch. We'll aim to contact you within 24 hours.
[INTERNAL]Failure of Circuit Check
Is there anything that can be done via this? line reset or something?.
Re: Frequent disconnection and sync drop
09-05-2014 10:08 AM
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From what I can see, an SNR Reset is unlikely to fix this issue to be honest. The Faults Team will get onto this as quickly as they can for you though.
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