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Frequent connection problems

JonathanR
Newbie
Posts: 1
Registered: 15-09-2014

Frequent connection problems

Hi. This is the first time on the forum for me. We are having frequent connection problems during the day when we lose our broadband for up to 5 minutes at a time and then it reconnects.  We have frequently rebooted everything but this has not solved the problem. Any ideas please?
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Frequent connection problems

Hi JonathanR,
Sorry to hear you're experiencing problems with the service.
I've had a look at your RADIUS graph and can't spot an excessive amount of disconnections at all:
<img src="http://community.plus.net/visualradius/generated/image14108590717667.png"/>
What do the lights on the router and modem do when you lose connection?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Frequent connection problems

are those lost connections wired or wireless