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Frequent LCP downtime

Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Frequent LCP downtime

Hi,
Further to my posting on another thread.........
For the past week I have noticed a growing and continuing drop in internet connection. Initially I thought it was a blip that would sort itself out, alas it has now reached saturation point where between roughly 6 pm  and 4 am  I get loss of synchronization every few minutes making using the internet almost unusable.
Tony (Plusnet)
Many thanks for looking into this matter and very interesting you refer to REIN.......I will do some investigation this side (although nothing has ever changed in terms of other equipment usage in the home......I will also check out our street light!!)
On another side what I have noticed is that the Noise margin for download is showing 0 db and that the download speed has increased! Not complaining about that of course :-)
I have already raised a fault line ticket.
Thanks again
Novagal
18 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Frequent LCP downtime

<img src="http://community.plus.net/visualradius/generated/image14278115427058.png"/>
This is why I was thinking REIN. Of course it could be anything, but street lights was my first thought.
 Tony
 Plusnet Support
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Thanks for this........I will check out all home equipment activity this evening (other family members might be using) as well as outside to see if I can shed some light.(excuse the pun).
During the day everything seems normal!
Regards,
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Hi
For your information I have not been able to establish any equipment at home that may be faulty and liable to impact on the broadband! I also unplugged the TV, radio lamps etc and that made no difference. The nearest street light is some several yards+ away from the telephone cable line to the house and I find it hard to believe this (after all the years I have been here) is now the cause, considering I have had good internet connection with Plusnet for some considerable time!
I have changed the filter again (just in case), and unplugged the router for a few minutes (normally stays on 24 hours) to see if that helps. No joy. I consider my router ok otherwise it would be problematically during the day!
So all in all no improvement and still getting LCP drops every few minutes.
I am exhausting what I can do and looking to you for inspiration!
Regards
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Frequent LCP downtime

You can raise a fault if you like, but the chances are that an engineer will be required  - the problem being, that he will come when it's working. We will of course try to point out what we believe the fault to be.
Another trick to try before doing this though, if you have an AM radio handy, is to take a look at this page. You'll see a guide to trying to find REIN.
 Tony
 Plusnet Support
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Thanks again for your response.....
Wednesday 1st Apl....
Well this evening has been no better and the frequent internet disconnections continue. In a last ditched attempt to get to the bottom of this I have unplugged every item in the house including the computer so only the router was plugged in and operational.........and guess what still internet disconnections. That surely must rule out anything within the confines of my home and point towards external broadband line interference / exchange issues!! Furthermore I have ascertained that a neighbour has recently had Sky internet installed ..........always a possibility something may have happened during their install!!
Anyway, I have exhausted what I can do and request that investigations into possible external causes. This has all happened in the past week and I find it somewhat disconcerting that there is no let up insight of the problem being resolved!!
Please note I have already raised a fault issue with Plusnet a few days ago, however I have not heard anything other than the communications we are having on this forum!!
Many thanks.
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Hi,
Just a quick update...the loss of connections continued through the night until 5.46am. Since then the connection has remained stable and the downstream noise margin resting between 3 and 6 db. However, the telephone line has gone dead (10am although I still have broadband....that could be of course someone working on the line!!).
Regards,
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Frequent LCP downtime


<img src="http://community.plus.net/visualradius/generated/image14279702228976.png"/>
I very much doubt that the installation of your neighbours line has caused this.
Do you happen to know if they still have problems with their service around the same times?
In addition, your ticket has been spat into the phone fault pool. I've run another test on this and get an error -

"Test Result: Fail - Fault located at customer apparatus (appointment required)
Description: LOOP CONDITION DETECTED (UNPLUG ALL END USER EQUIP and RE-TEST)"
I'd like to rule this out/confirm a fault with the wiring, so I'd like to run the test again with everything unplugged. If the error continues with everything unplugged, we'll need an engineer to sort this first.
 Tony
 Plusnet Support
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

For your information the telephone line is still dead at 12.27pm. I recall awhile back in order for my neighbour to have internet the installers (BT I think at that time over a year ago) ran a spur (best way I can describe it) from my telephone line from the house. I have uploaded an image to what I am referring to. There was never any problems and assured us that there would be no problems! Would this be a possible link as it is subject to the weather elements and may have deteriorated!
We have chatted with the neighbour and they appear to be infrequent internet users so are not noticing any  issues like we have.
I suppose the only consolation I have at the moment is I have daytime broadband.........not looking forward to the evenings though :-(
Thanks
KatC
Grafter
Posts: 60
Registered: 16-02-2015

Re: Frequent LCP downtime

Potentially the equipment could have deteriorated, this is not something we would rule out. However I have just run a further test for you and it seems no fault was identified. Have you carried out the test as mentioned by Tony? If so, let us know and if the fault still persists we will need to arrange an engineer visit.
Superuser
Superuser
Posts: 10,466
Thanks: 1,928
Fixes: 19
Registered: 22-08-2007

Re: Frequent LCP downtime

Quote from: Novagal
The nearest street light is some several yards+ away from the telephone cable line to the house and I find it hard to believe this (after all the years I have been here) is now the cause, considering I have had good internet connection with Plusnet for some considerable time!

Quote from: Novagal
For your information the telephone line is still dead at 12.27pm.
...
I suppose the only consolation I have at the moment is I have daytime broadband.

Many electrical devices deteriorate with age, causing them to function outside of their designed specification leading to the emission of radio spectrum interference.  Street light bulbs are not immune from such behaviour.
Are you now stating you have no dial tone, but do have (poor) broadband?
If you have dial tone, is the phone line quiet? dial 17070 option 2 using  corded phone plugged into the master socket.
Broadband can work (very badly) even with just one side of the copper pair connected - that would somewhat tie-in with the error report posted by Tony.
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Thanks Townman and Katc for your responses.....
The phone has now been down all day since my earlier posting. No dial tone just silence. Ringing the home number from elsewhere just gives a permanent engaged tone. Unfortunately I do not have an old analogue phone to check the line from within....
I will use the ticket method to progress this situation and see how it unfolds!
Finger crossed.
Superuser
Superuser
Posts: 10,466
Thanks: 1,928
Fixes: 19
Registered: 22-08-2007

Re: Frequent LCP downtime

Novagal,
If there is no dial tone, then this sounds like one side of the pair is broken and your BB is limping along on the single wire.  This needs to be addressed by your phone provider.
If PlusNet do not provide your phone service, they cannot help you here, you will need to contact the phone provider (e.g. BT Retail) direct.  If PlusNet provide the phone too then deep joy, just use the phone faults link below.
Novagal
Grafter
Posts: 54
Registered: 30-07-2007

Re: Frequent LCP downtime

Sire,
You are a breathe of fresh air....yes I am with Plusnet, so they really should be aware of that through my original and subsequent ticket! Time will tell if your analysis from afar is correct.......
I will check out your links
Thank you Townman.
Regards,
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Frequent LCP downtime

We need to run line tests on your phone when everything is unplugged now. Someone is working on your account now, so hopefully we can get you sorted sooner rather than later.
 Tony
 Plusnet Support