Frequent High Latency and Packet Loss...
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- Re: Frequent High Latency and Packet Loss...
Frequent High Latency and Packet Loss...
12-05-2013 11:13 PM
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I'm a relatively new Plusnet user (4 months), having recently moved to the UK in London.
I've noticed that I've frequently been receiving terrible latency, more frequent during peak hours but it is generally on and off. It doesn't seem to effect download speeds or general internet use, strangely, but is severely affecting my ability to play any game (packet loss is enormous - EVERYTHING is unplayable).
I have no idea how to fix this - I've ensured every computer in the household is running Netlimiter and that there are no uploads or downloads taking place, yet the poor latency remains, which seems to indicate it could be my line or the gateway.
Every now and then disconnecting/reconnecting to change gateway can help, but this is rare (and I have to hop 1-2 times... which is something I really shouldn't need to be doing to play a game online...).
I've came across the TBB Ping Graph, and started monitoring. It doesn't look good:
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/1cf11f1f1fb3d11eb0923191b74ccdd3.html"><img alt="My Broadband Ping - Cpm88 Plusnet connection" src="http://www.thinkbroadband.com/ping/share-large/1cf11f1f1fb3d11eb0923191b74ccdd3.png" /></a>
Help would be appreciated please!
Thanks,
Re: Frequent High Latency and Packet Loss...
12-05-2013 11:27 PM
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I'm really sorry to hear that you're having problems with your connection.
I've tried to take a look at your TBB Monitor but it looks as though your router is blocking anonymous internet requests, therefore showing a great wall of red.
Are you using a router that we provided you with?
With regards to your connection, have you tried your connection the Test Socket with an alternative microfilter at all?
Re: Frequent High Latency and Packet Loss...
13-05-2013 8:23 PM
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I'm using the Technicolor router that was supplied by yourselves when I ordered, and as per your suggestion I've tried the other microfilter - which hasn't helped.
I've located my test socket, and I will give that a try tonight.
How can I set my router to allow for anonymous requests so that the TBB Monitor can work?
Thanks!
Re: Frequent High Latency and Packet Loss...
13-05-2013 8:47 PM
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I've now tried that and my latency is still erratic and poor!
Re: Frequent High Latency and Packet Loss...
13-05-2013 9:48 PM
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Re: Frequent High Latency and Packet Loss...
13-05-2013 10:24 PM
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Any chance you can let me know how I can start using the TBB monitor properly if my router is blocking anonymous requests? I can't find a setting which allows me to configure it.
Re: Frequent High Latency and Packet Loss...
13-05-2013 11:03 PM
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Re: Frequent High Latency and Packet Loss...
13-05-2013 11:59 PM
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That sounds about right, I think you've got the right option on the router there!
Re: Frequent High Latency and Packet Loss...
14-05-2013 12:14 AM
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<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/acf349e5bdc440b6e9f235e516dfc1ec.html"><img alt="My Broadband Ping - Cpm88 Latency Test" src="http://www.thinkbroadband.com/ping/share-large/acf349e5bdc440b6e9f235e516dfc1ec.png" /></a>
Thanks
Re: Frequent High Latency and Packet Loss...
14-05-2013 11:05 AM
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it looks like a disconnection has caused your IP address to change which means that the TBB graph is not reading from your new IP address. To do this you'll need to create a new graph.
Re: Frequent High Latency and Packet Loss...
14-05-2013 1:42 PM
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Yes I'll create a new graph when I get back home.
Any thoughts on what it DID pick up before it disconnected in the early hours? The peak hour period between 10pm - 12am is what it felt like was going on all evening - despite 0 downloads or streams I just don't know how to explain it.
Re: Frequent High Latency and Packet Loss...
14-05-2013 2:24 PM
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- Re: Frequent High Latency and Packet Loss...