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Frequent Broadband disconnects
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Frequent Broadband disconnects
01-12-2014 8:05 PM
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I seem to have a broadband disconnect every night or at least 4 nights out of 5 so that in the morning I have to restart the router to re-establish the broadband connection. InitiallyI thought this was to do with the BT reorganisation work that has been flagged but should it affect me most days or is the router failing?
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Re: Frequent Broadband disconnects
02-12-2014 12:08 PM
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Hi there,
It sounds like the disconnections may be due to drops in synch as we're not seeing any PPP (authentication layer) drops showing on our side of things:
<img src="http://community.plus.net/visualradius/generated/image14175220031668.png"/>
You shouldn't actually need to reboot the router each time in order to reconnect though as it should be handling that automatically for you.
Are you using the router we originally sent you?
It sounds like the disconnections may be due to drops in synch as we're not seeing any PPP (authentication layer) drops showing on our side of things:
<img src="http://community.plus.net/visualradius/generated/image14175220031668.png"/>
You shouldn't actually need to reboot the router each time in order to reconnect though as it should be handling that automatically for you.
Are you using the router we originally sent you?
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