Freezing Browsers
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- Re: Freezing Browsers
Freezing Browsers
03-12-2009 8:00 PM
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I've tried - oh, how I've tried! - to get some help from PlusNet Support, which has also been driving me nuts. They have agreed that there's some problem with my connection: although I don't disconnect, it fades away to almost nothing.
Today they've set up something called interleaving - it doesn't seem to have made any difference.
If anyone here has any suggestions, they would be most welcome!
dick:red All Caps title edited as per forum rules.
Re: Freezing Browsers
03-12-2009 8:06 PM
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Clearly, interleaving has done absolutely zilch!
Re: Freezing Browsers
03-12-2009 8:13 PM
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Re: Freezing Browsers
03-12-2009 8:41 PM
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Re: Freezing Browsers
03-12-2009 11:54 PM
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Re: Freezing Browsers
04-12-2009 7:28 AM
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Re: Freezing Browsers
04-12-2009 9:22 AM
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Sounds like you may have an intermittent line problem of some sort.
First please check your phone line - do you have dial tone on your line, can you hear/have you heard any crackling or other intermittent noise on the line? Dial a 1 to get rid of the dial tone. If you need more time before the NUT (number unobtainable tone) dial the quiet line test 17070 option 2. (Don't use any ringback or other test). Who is your Telephone Line Rental provider?
What Modem/Router are you using? Do you know to access your Modem/Router ADSL line stats?
If you can post both Downstream and Upstream - Sync/connection speed, Attenuation, NoiseMargin (SNRM) and Power.
Try here - http://www.kitz.co.uk/adsl/frogstats.php - if you need guidance for many Modem/Routers.
Can you also post the results from http://www.speedtester.bt.com/ - (you need Java Runtime Environment installed for this to work - the latest version for your OS).
Login to https://portal.plus.net/my.html?action=data_transfer_speed and advise what it says for your current profile/line speed.
Finally could you give an Outline description of your installation -
1) Do you have an NTE5 Master LineBox (the type with the removeable lower front plate) and which logo it has on it.?
2) Whether you have any fixed extension wiring and sockets & how many, and roughly how the cables go from one to another;
3) What filters do you have and where is the Modem/Router plugged in?
4) Do you have a corded phone, do you have a cordless phone - if so what type - DECT or Analogue?
5) Is any other POTS (plain old telephone service) equipment (Faxes, Answer phones, Sky boxes or Alarms systems etc) plugged in/connected.
One final tip: When you need to swap things around for testing, powerdown your modem/router and wait several minutes before unplugging anything that disconnects it from the line eg. it's cable, the filter, master faceplate etc. Don't do this more than 5 times in an hour, and then leave it alone for the rest of the day. This is to help prevent the exchange DLM from thinking you have an intermittent line problem.
Oh, another favourite at this time of year, you don't have any sets of flashing Xmas lights you've recently switch on?
Re: Freezing Browsers
05-12-2009 9:45 AM
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Quote from: pierre_pierre have you got AVG 9 if so go into its control panel and switch off link scan
THANK YOU THANK YOU THANK YOU, PIERRE PIERRE! Thanks to your suggestion, I can now browse like a breeze.
Re: Freezing Browsers
05-12-2009 5:59 PM
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Re: Freezing Browsers
07-12-2009 10:19 AM
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Quote from: Anotherone Hi jjlothin,
Sounds like you may have an intermittent line problem of some sort.
First please check your phone line - do you have dial tone on your line, can you hear/have you heard any crackling or other intermittent noise on the line? Dial a 1 to get rid of the dial tone. If you need more time before the NUT (number unobtainable tone) dial the quiet line test 17070 option 2. (Don't use any ringback or other test). Who is your Telephone Line Rental provider?
What Modem/Router are you using? Do you know to access your Modem/Router ADSL line stats?
If you can post both Downstream and Upstream - Sync/connection speed, Attenuation, NoiseMargin (SNRM) and Power.
Try here - http://www.kitz.co.uk/adsl/frogstats.php - if you need guidance for many Modem/Routers.
Can you also post the results from http://www.speedtester.bt.com/ - (you need Java Runtime Environment installed for this to work - the latest version for your OS).
Login to https://portal.plus.net/my.html?action=data_transfer_speed and advise what it says for your current profile/line speed.
Finally could you give an Outline description of your installation -
1) Do you have an NTE5 Master LineBox (the type with the removeable lower front plate) and which logo it has on it.?
2) Whether you have any fixed extension wiring and sockets & how many, and roughly how the cables go from one to another;
3) What filters do you have and where is the Modem/Router plugged in?
4) Do you have a corded phone, do you have a cordless phone - if so what type - DECT or Analogue?
5) Is any other POTS (plain old telephone service) equipment (Faxes, Answer phones, Sky boxes or Alarms systems etc) plugged in/connected.
One final tip: When you need to swap things around for testing, powerdown your modem/router and wait several minutes before unplugging anything that disconnects it from the line eg. it's cable, the filter, master faceplate etc. Don't do this more than 5 times in an hour, and then leave it alone for the rest of the day. This is to help prevent the exchange DLM from thinking you have an intermittent line problem.
Oh, another favourite at this time of year, you don't have any sets of flashing Xmas lights you've recently switch on?
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