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Free upgrade to "Up to 20Mbps"

SarcasticGuy1
Grafter
Posts: 70
Registered: 27-11-2009

Free upgrade to "Up to 20Mbps"

Hi,
I was just wondering, after seeing the story about Plusnet migrating customers from their "up to 8Mbps" service to their "up to 20Mbps" service, how does this affect those of use on older broadband plans?
Does it mean I will be transferred to Plusnet Value/Extra/Pro package or will my current plan just be changed to "up to 20Mbps"?
Cheers.
16 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Free upgrade to "Up to 20Mbps"

Providing your exchange is ADSL2+ enabled you will be  although it might need a nudge via the ticket system if you move to one of the new products.
If you stay on your old product you will stay on up to 8Mbps

Appears to be total bullocks  Embarrassed
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

Your product will not change... as well as the exchange supporting ADSL2+, you will need an ADSL2+ capable router as well.
PN are upgrading all existing users in batches but a ticket may speed things up.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Free upgrade to "Up to 20Mbps"

Please provide a link as I am not aware of any policy to move heritage products to the up to 20Mbps service
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

http://community.plus.net/blog/2011/03/01/faster-plusnet-broadband-for-free/ and also the FAQ which says all products will be changed over.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Free upgrade to "Up to 20Mbps"

Thanks Peter
I suppose the obvious question is - HOW THE DEVIL DID I MISS THAT  Embarrassed Embarrassed
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Free upgrade to "Up to 20Mbps"

Quote from: Peter
you will need an ADSL2+ capable router as well.

Fortunately that is the great majority.  Wink
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

Which still leaves a minority that aren't  Tongue
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: Free upgrade to "Up to 20Mbps"

so i take it that the thompson router TG585 v8 is not compatible , if so are PN providing a new one ?  or do customers provide their own
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pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

the Thompson is OK and will even handle FTTC at far faster
I am on a V7 with ADSL2+ synched at 16M and no problem
rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: Free upgrade to "Up to 20Mbps"

cheers pierre , but do we know when its happening , as all i still get on the exchange checker is
Results: Undercliffe

Code: MYUND
County: West Yorkshire
Enabled: 10 Sep 2003
Market: 3
Wholesale Broadband Connect (WBC) is BT's next generation broadband product for ISPs. BT are currently upgrading each exchange to be able to offer WBC which will also bring ADSL2+ speeds of up to 24Mbps. We will post updates to the upgrade schedule as and when we receive them and also provide further details on WBC in the coming weeks.
WBC Rollout Status
BT have announced a ready for service date for this exchange. The estimated go live date is between 1st March 2011 and 31st March 2011.
This was last updated 7th January 2011
Huh
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Free upgrade to "Up to 20Mbps"

At least your exchange looks like work is in progress with an upgrade to 21CN imminent,
I have no idea whether my local exchange will ever be upgraded !
[quote=samknows exchange checker]
SarcasticGuy1
Grafter
Posts: 70
Registered: 27-11-2009

Re: Free upgrade to "Up to 20Mbps"

On my exchange ADSL2+ has apparently been Enabled as of 31/03/2011.
I'm not sure which bit is wrong, the date or the bit that says Enabled!
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

Quote from: pierre_pierre
the Thompson is OK and will even handle FTTC at far faster

It will not handle FTTC because it is the wrong router for it. FTTC requires a WAN router, an ADSL router will not work (unless it has a secondary WAN port).
Also the wireless speed of the V8 tops out at 19Mbs, far less than FTTCs 35Mbs speeds.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Free upgrade to "Up to 20Mbps"

dont know about the V8 as I am not on FTTC but could be as my line goes next to a running FTTC cabinet,  but the V7 flashed is definitely used on the trial  http://community.plus.net/forum/index.php/topic,87836.0.html