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Free monthly usage

binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Free monthly usage

HI guys
                 been looking at my usage lately and found out over time with my router turned of at 10.30 pm or there abouts and not turned on again untill say 9.30am in the morning that i still managed to use 61.51KB  not a lot i know but how the hell can i use anything when im no connected to the internet, ok its free usage and im not charged but if the management here want to explain to the membership how this could happen they can check my account for the 26-11-2010 as i tested it as i was suspicious about this
jimShockedrange all caps removed from title as per Forum Rules mod:end
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,545
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: FREE MONTHLY USAGE

Bear in mind that the usage reporting tool on our website can be up to two hours behind.
Checking the back-end database, there's no usage recorded against your account after 10-11pm.
Hour	Upload (MB)	Downloaded (MB)
0 0.0039 0.0039
1 0.0039 0.0040
2 0.0040 0.0041
3 0.0040 0.0040
4 0.0040 0.0040
5 0.0039 0.0039
6 0.0040 0.0040
7 0.0030 0.0030
8 0.0039 0.0041
9 0.6360 4.8028
10 0.6666 3.3683
11 0.0040 0.0046
12 0.0039 0.0044
13 0.6526 3.2049
14 0.9079 11.2567
15 2.9828 15.6758
16 2.5701 68.0516
17 0.1362 3.1920
18 0.8605 5.6412
19 1.4810 7.2026
20 1.9411 9.9517
21 0.4050 2.6193
22 0.8937 8.2270

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Free monthly usage

hi bob
              thanks for the edit and the reply, so as you looked at my account please let us know why its showing 61.51kb when you stated as i now that there was nothing used as im confused
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Free monthly usage

Quote
Start: 07:45 25/Nov/2010
End: 22:51 26/Nov/2010
Duration: One Day, 15:5:58

Are you turning the *router* off or just your PC? As we're still seeing RADIUS connections overnight.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Free monthly usage

hi Chris
                  the router is turned off but not disconected from the phone line, but this is where its confusing if i or you turn the television off then there is no useage its not in standby its turned off so how is there any usage upload/download its not possable, if you need another test just let me know and we can arrange it
binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Free monthly usage

ok guys
                knocking router off 10.47pm saturday with the button on the back of the router (no standby light) router model d-link dsl 2640r please check my usage, will log back in tomorrow
binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Free monthly usage

hi guys
              just an update, turned router off 10.47pm last night and left it off for twelve hours looked this morning and not used anything at all as you would expect, so what the hell is happening here, i reported this here yesturday  then all of a sudden it stops, somethings funny going on here if my router is turned off my account should not show any usage right as it did last night, explanation would be nice from management
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Free monthly usage

As in my previous post, we were still seeing connections the previous nights, the amount of use (minimal) ties in with normal background usage on your line. Last night I'd guess that as you turn the router off completely there was no connection and hence no background usage.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
binzy
Grafter
Posts: 53
Registered: ‎03-11-2009

Re: Free monthly usage

hi chris
              thanks for reply, but the router was turned off on friday as well, there is only one way to turn it off same for friday as saturday or any other day, (showed usage friday but not saturday) so back to the question why is my account being loaded with usage which i have not used,  if you are showing problems with the line dont add it to my account as my pc is not connected to you.