Free Usage vs Paid Usage
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Free Usage vs Paid Usage
14-05-2010 4:42 PM
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Hi,
I'm a new Plusnet user (4 days). And I was just wondering if you could answer some questions I have.
Basically, I know the free usage if 12 (Midnight) til 8:am. That's an eight hour window I have to download my stuff.
The other night (Wednesday 12th), I started my download at around quarter past midnight. This download was around 400mb in size, and on my connection would have been completed well before 1am. It WAS completed like I said, well before 1am, however my usage quota shows:
WED:
Paid Usage : 424.24MB
Free Usage : 51.29KB
As you can see, the download which I thought was 'free' was added to my paid usage.
And just this morning, I started a download of similar size at about 8:20 am (during 'paid' time). It was completed by about 8:40. I've just checked my usage and seen the following:
FRI:
Free Usage : 572.52MB
Paid Usage : 3.42MB
As you can see, my download which I thought was 'paid' was added to my free usage.
From my understanding, and based on my results; I've drawn the conclusion that BST is 1 hour BEHIND what PlusNet say it is. Is this the case or am I misinterpreting what I'm seeing.
It may be that my router time is different, or would this not be the case? Can someone clarify what time PlusNet uses to base it's uage time on (GMT, UTC, BST etc...)
Thank you
Kieran
Re: Free Usage vs Paid Usage
14-05-2010 5:09 PM
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Cheers
Paul.
Re: Free Usage vs Paid Usage
14-05-2010 5:29 PM
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Quote from: kieran WED:
Paid Usage : 424.24MB
Free Usage : 51.29KB
As you can see, the download which I thought was 'free' was added to my paid usage.
I don't think that's what's happened here TBH. Any usage close to the cross-over period is discarded to prevent problems like this happening. I've checked your usage between 5pm and 10pm on the day in question and you did transfer close to 400MB of data. I reckon the download after midnight was discarded.
The same probably applies to your second example.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Free Usage vs Paid Usage
14-05-2010 6:03 PM
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Kieran
jim:quote
Re: Free Usage vs Paid Usage
15-05-2010 4:13 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Free Usage vs Paid Usage
25-07-2010 2:25 PM
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Does it mean that usage within ±1 hour of the crossover period appears in NEITHER "free" nor "paid-for" usage? So, it's effectively free for us users?!
Re: Free Usage vs Paid Usage
25-07-2010 2:42 PM
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For example if a report comes in at 23:45 that is classed as paid but for the next report which comes in at say 00:30 they have no idea whether the usage between 23:45 and 00:30 is paid or free so it is discarded.
Re: Free Usage vs Paid Usage
25-07-2010 5:00 PM
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Re: Free Usage vs Paid Usage
25-07-2010 5:06 PM
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Re: Free Usage vs Paid Usage
26-07-2010 12:00 PM
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Re: Free Usage vs Paid Usage
26-07-2010 1:10 PM
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