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Flashing orange

Mooresy87
Newbie
Posts: 4
Registered: ‎08-10-2023

Flashing orange

Hi
For over a month now my plusnet router shows flashing orange a few times a day, when viewing the management page it shows broadband disconnected. This lasts around 3 mins and then it reconnects and all is well, it's quite frustrating though.

Is there anything I can do to test/fix please
9 REPLIES 9
jab1
Legend
Posts: 17,803
Thanks: 5,790
Fixes: 267
Registered: ‎24-02-2012

Re: Flashing orange

Assuming a Hub2, this indicates a possible network problem. Have you reported this to Plusnet?

John
Mooresy87
Newbie
Posts: 4
Registered: ‎08-10-2023

Re: Flashing orange

No not currently, I assumed a long wait on the phone and wanted to avoid wasting time.

I'll text the helpline and await a reply thanks
jab1
Legend
Posts: 17,803
Thanks: 5,790
Fixes: 267
Registered: ‎24-02-2012

Re: Flashing orange

I assume you mean you'll use: https://www.plus.net/help/report-a-problem/broadband/ ?

Let us know the result.

John
lara0128
Newbie
Posts: 2
Registered: ‎07-10-2023

Re: Flashing orange

Hi, I have the same problem too!

jab1
Legend
Posts: 17,803
Thanks: 5,790
Fixes: 267
Registered: ‎24-02-2012

Re: Flashing orange

@lara0128 Then use https://www.plus.net/help/report-a-problem/broadband/  to report the problem - although it won't most likely be picked up until after 8AM tomorrow.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Flashing orange

@Mooresy87 sorry to hear this. Obviously there is a fault if it is showing that but it's not an obvious fault in the testing. Please can you pop us over a picture of the way it's set up in the master socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
lara0128
Newbie
Posts: 2
Registered: ‎07-10-2023

Re: Flashing orange

Hi, PlusNet Diagnostics bot here. Our diagnostic testing has found a problem with our network. We will arrange an Openreach engineer to investigate. The tests indicate that Openreach will be able to resolve this problem without visiting your property. You will not be charged.
Mooresy87
Newbie
Posts: 4
Registered: ‎08-10-2023

Re: Flashing orange

The text help bot says all is well but this forum says an issue has been identified, I will keep checking back to see what/when the openreach team identify a problem and hopefully resolve, thanks for your help so far
Mooresy87
Newbie
Posts: 4
Registered: ‎08-10-2023

Re: Flashing orange

Thanks I will attach a photo this evening