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Fixed IP Not configured

shaggywolfound
Hooked
Posts: 6
Thanks: 1
Fixes: 1
Registered: ‎16-11-2019

Fixed IP Not configured

On my old connectionI had a fixed IP.  We have moved to a new place and it still shows on my account that I have a fixed IP, however it appears that my IP is changing. 

 

I have a ticket open but that was opened 18 Aug 2020 and no response yet.  Thought posting this might get some movement if I'm lucky.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Fixed IP Not configured

Thanks for getting in touch @shaggywolfound and apologies for the delay.

I've fixed the problem for you now and your original static IP is now assigned back to you. If you could reboot your router the IP should then be fixed on to your connection.

Let me know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
shaggywolfound
Hooked
Posts: 6
Thanks: 1
Fixes: 1
Registered: ‎16-11-2019

Re: Fixed IP Not configured

All done and working thak you

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Fixed IP Not configured

Awesome, no problem at all

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet