Fixed IP Not configured

[#1]

On my old connectionI had a fixed IP.  We have moved to a new place and it still shows on my account that I have a fixed IP, however it appears that my IP is changing. 

I have a ticket open but that was opened 18 Aug 2020 and no response yet.  Thought posting this might get some movement if I'm lucky.

[#2]

Thanks for getting in touch @shaggywolfound and apologies for the delay.

I've fixed the problem for you now and your original static IP is now assigned back to you. If you could reboot your router the IP should then be fixed on to your connection.

Let me know if there's anything else you'd need help with.

[#3]

All done and working thak you

[#4]

Awesome, no problem at all