Had the connection drop. Finally got through - variously 25 and 35 minutes waiting times and was talked through to a fixed DNS of 220.127.116.11 .. etc Okay that works for my PC, but I can't set the DNS on my Phones nor my Blu-ray nor freesat all of which are web connected - or used to be. Then there is my works laptop which I cannot change the DNS back and forth which was the point of going to plusnet from orange so I could have a fixed IP. That is becoming less and less of a need as my need now is just simply to have a reliable internet connection. DSN remains fine, just no DNS! 10 years with Freeserve / Wanadoo / Orange with virtually no downtime, now swicthed to plusnet, basically for a static IP and I have spent more time trying to get a connection this last week than in the whole previous ten years! As to hearing a Yorkshire accent! I tried to revert back to Orange, but they said that as I had handed over my MAC code that was it!