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Fixed 1Mbps line getting only 500kbps download speed
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Fixed 1Mbps line getting only 500kbps download speed
15-10-2008 6:40 PM
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I had my line regraded from maxDSL to a fixed rate 1 Mbps product due to severe problems with the MAX product (I seem to have a very unstable line), and since then I've had a rock-solid connection with downstream SN margin varying between 10 dB and around 17 dB. Even when the margin is at its lowest, the packet loss reported by ping is 0%.
The only problem is, my maximum download speed seems to be capped at around 500 kbps. I've tried a couple of different speed testers, including PlusNet's own. Also, on the PlusNet Connection Settings>High Speed Broadband page it says "Your current broadband speed is 500 Kbps", which is a little worrying.
It was Friday last week that my line was finally and successfully regraded to the fixed 1 Mbps service, and that was after about two and a half months of mistakes and problems with BT, failed regrades, etc.
So, can anyone suggest why I'm only getting throughput around half of my sync speed, and what I can do about it?
The only problem is, my maximum download speed seems to be capped at around 500 kbps. I've tried a couple of different speed testers, including PlusNet's own. Also, on the PlusNet Connection Settings>High Speed Broadband page it says "Your current broadband speed is 500 Kbps", which is a little worrying.
It was Friday last week that my line was finally and successfully regraded to the fixed 1 Mbps service, and that was after about two and a half months of mistakes and problems with BT, failed regrades, etc.
So, can anyone suggest why I'm only getting throughput around half of my sync speed, and what I can do about it?
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Re: Fixed 1Mbps line getting only 500kbps download speed
15-10-2008 6:48 PM
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At a guess Plusnet have screwed up and their system thinks you are still on max with a 500kbps IP rate.
Could you try the BT speedtest http://speedtester.bt.com/ and see what that states. If it also says 500kbps then it is BT system which is at fault.
Could you try the BT speedtest http://speedtester.bt.com/ and see what that states. If it also says 500kbps then it is BT system which is at fault.
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Re: Fixed 1Mbps line getting only 500kbps download speed
16-10-2008 8:58 AM
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Thanks for the suggestion.
Unfortunately, the BT Speed tester http://speedtester.bt.com/ has stopped working for me - I just get a small red cross in the corner of where the Java applet appears. It had been working until the regrade was completed.
Unfortunately, the BT Speed tester http://speedtester.bt.com/ has stopped working for me - I just get a small red cross in the corner of where the Java applet appears. It had been working until the regrade was completed.
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Re: Fixed 1Mbps line getting only 500kbps download speed
16-10-2008 9:11 AM
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It looks as though your account was still set on MaxDSL from our side with a line rate of 500. I've updated this to match the 1Mb speed you should be seeing. If you reboot your modem/router you should see the better speeds coming through.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Fixed 1Mbps line getting only 500kbps download speed
16-10-2008 7:43 PM
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Chris,
Thanks so much for doing that. I think it has fixed it, but just my luck, this evening my noise margin is exceptionally low and I'm getting a bit of packet loss. The speed tests are giving very random results, but the most recent one, while sitting around 300 kbps most of the way through made a sudden spurt at the end and averaged 688 kbps.
I'll test again when the line noise is back to normal levels.
Ian
Thanks so much for doing that. I think it has fixed it, but just my luck, this evening my noise margin is exceptionally low and I'm getting a bit of packet loss. The speed tests are giving very random results, but the most recent one, while sitting around 300 kbps most of the way through made a sudden spurt at the end and averaged 688 kbps.
I'll test again when the line noise is back to normal levels.
Ian
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Re: Fixed 1Mbps line getting only 500kbps download speed
19-10-2008 10:23 PM
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My noise margin is back to 10.5 dB (was 11 dB a bit earlier today) and I'm now getting the sort of speed I expect from a 1Mbps connection, and no lost packets.
Thanks again.
Thanks again.
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