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First time setup fail!

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Priceyg1
Newbie
Posts: 3
Thanks: 1
Registered: a week ago

First time setup fail!

Hi,

I have tried and failed several times to setup my router for the first time.

It automatically connects as 'setup@plusdsl.net'.

On the setup pages at 192.168.1.254 when I try to change username to <myown>@plusdsl.net, the message that I am disconnected keeps reappearing.

I've tried resetting passwords and doing a factory reset on the router itself but the error continues.

I've attempted to call several times but the minimum wait time is 30 minutes each time I've called ("unexpected call volumes" seem to occur very regularly...)

Help!
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,093
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: First time setup fail!

Hi there. It sounds like your account may not be activated yet.

Have you received notification from us that your broadband service is ready to use?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Priceyg1
Newbie
Posts: 3
Thanks: 1
Registered: a week ago

Re: First time setup fail!

I've had the email to confirm phone setup but not broadband- how long after transfer date does it usually happen (was supposed to be activated 24/11/17)?
Plusnet Help Team
Plusnet Help Team
Posts: 110
Thanks: 29
Fixes: 9
Registered: 24-04-2017

Re: First time setup fail!

Fix

Hi there, checking into your orders and account I can see the order completed on 24/11/17 as intended it just looks to be the account not activating automatically as should have on the day. I've done that manually now and we are seeing an active connection now to the router.

Kind regards,

 Ben Devine
 Plusnet Help Team
Priceyg1
Newbie
Posts: 3
Thanks: 1
Registered: a week ago

Re: First time setup fail!

Fantastic - that appears to be sorted now.

 

Thank you for your help.

 

Many thanks,

 

Graham

Plusnet Help Team
Plusnet Help Team
Posts: 4,093
Thanks: 852
Fixes: 208
Registered: 21-04-2017

Re: First time setup fail!

Happy to hear that Graham!

Let us know if you need any further help. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team