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First payment cannot be taken?

tjd
Grafter
Posts: 129
Registered: 09-04-2009

First payment cannot be taken?

Hi, i recently ordered Plusnet Pro, and i'm eagerly waiting it to be activated. Problem is, though... I logged in this morning to find a red ! next to "your first payment will be taken soon" step, and it says something along the lines of; "Sorry, there was a problem trying to take your first payment of 26.99"
CS say the DD is still being setup but i dont know and i'm kind've worried i won't have plusnet before Ulduar hits in World of Warcraft "avid gamer, in one of best raiding guilds in game"
Any help would be greatly appreciated.
Thanks
Tj
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: First payment cannot be taken?

Are you a member of The Garrison? Smiley
There's a slight delay in your payment because we're waiting for confirmation of your Direct Debit instruction to be setup and once that's done, we'll place your order.
tjd
Grafter
Posts: 129
Registered: 09-04-2009

Re: First payment cannot be taken?

Nope i'm in a guild on Doomhammer "horde"
And thanks for the reply Wink Hopefully it should clear soon... slacker banks Tongue
Edit: Sorry, by confirmation of my direct debit you mean i should ring my bank and authorize it?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: First payment cannot be taken?

Ah, you're one of those Smiley
No - DDI's normally take 3-5 days to authorise.  It's perfectly normal.
Moderator
Moderator
Posts: 26,000
Thanks: 1,241
Fixes: 50
Registered: 14-04-2007

Re: First payment cannot be taken?

Secret handshakes Lips are sealed Wink

Customer and Forum Moderator.

tjd
Grafter
Posts: 129
Registered: 09-04-2009

Re: First payment cannot be taken?

ok thanks alot Wink
puddy
Grafter
Posts: 1,571
Registered: 10-06-2007

Re: First payment cannot be taken?

There’s a good reason your direct debit not gone though
The bank has directed your account funds to the pension pot for the CEO so there’s no money left in your account or mine, good reason I have a overdraft they are only stealing their own money

puddy