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First Connection

sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

First Connection

Connected to Plusnet today and here are my line stats.  Do they look ok?
Link Information
   

Uptime: 0 days, 0:11:11

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 448 / 17.225

Data Transferred (Sent/Received) [MB/MB]: 3,19 / 28,66

Output Power (Up/Down) [dBm]: 11,8 / 20,9

Line Attenuation (Up/Down) [dB]: 5,5 / 11,0

SN Margin (Up/Down) [dB]: 23,8 / 5,9

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / TSTC

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 1 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 1 / 1

HEC Errors (Up/Down): 0 / 1
15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,761
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: First Connection

That looks fine to me, the downstream speed is a little below your estimate but the connection is subject to a 10 day line training period so you should see that improve a little.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: First Connection

A Little disappointed with speedtest results so far. Struggling to get over 14.8Mbps, when I was always getting over 16Mbps with my old ISP. Upload is even worse, speedtest was always over 1Mbps, but is now struggling to get over 0.35Mbps.
Is this likely to improve after the training period or do I need to get a different modem/router?

Was told the TG587N v2 I had was better then the TG582n, but wouldn't know what to get at a reasonable price.
grahamt
Rising Star
Posts: 567
Thanks: 13
Registered: ‎05-04-2008

Re: First Connection

I believe that the upload speed for new ADSL2+ connections is capped at 448 by default - but you can ask for it to be uncapped (at the risk of a slightly slower download speed).
Graham
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: First Connection

We can certainly get the upload speeds uncapped for you?
Once the initial training period has completed, I'd be more than happy to take a look at things for you?
Chris Pettitt
Cloud Environments Engineer
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: First Connection

Not sure at the moment that I want to sacrifice download speed for upload.  Probably just need to get use to it  Undecided
Would have preferred to use my TG587n v2 as it seemed to have better wireless signal but all the options to set it up mentioned my old ISP.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: First Connection

It's unlikely to have much of an effect on your downstream speeds to be honest.
It's completely up to you of course, it can be added (takes 24 hours) and removed(further 24 hours) if you just wanted to try it Smiley
Chris Pettitt
Cloud Environments Engineer
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: First Connection

May be worth a try then.  I know I am waiting on static IP as well.  A couple of games I play online are easier to set if the IP is static.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: First Connection

Your Static IP is active now.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: First Connection

and what is the rDNS set at
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: First Connection

Quote from: Chris
We can certainly get the upload speeds uncapped for you?
Once the initial training period has completed, I'd be more than happy to take a look at things for you?

I assume the uncapping will happen after the training period?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: First Connection

it can be done immediately
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: First Connection

Hi there,
We'll uncap it as soon as the phone order has completed, unfortunately we can't place any further orders while that's ongoing.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: First Connection

I've placed an order your upload speeds to be uncapped.
I should have posted earlier as Matt had seen an order there and wasn't aware it was an order I'd already placed for you!
Should all be sorted for you tomorrow morning Smiley
Chris Pettitt
Cloud Environments Engineer
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: First Connection

Any news at all on the phone situation?