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First 10 Days - When does my speed actually increase?

Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

First 10 Days - When does my speed actually increase?

First of all, good to be back on plusnet, long term subscriber on three previous (still active) accounts. Back once more in my new flat.
I know that during the first ten days the exchange is attempting to ascertain my top speed, I'm now five days into this process and the speed is still, well concerning.
The top speed I've achieved to date is 1182 kbps, the norm around 300 - 400 kbps.
Stats from my router:
Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
System Up Time 00:36:48
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 8448 11364 0 866 4386 00:35:21
LAN 10M/100M 14053 12098 0 4568 1250 00:36:44
WLAN 11M/54M 0 0 0 0 0 00:00:00

ADSL Link             Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 23.0 db 13.5 db
Noise Margin             7.9 db               28.0 db
Regarding the uptime, I had to unplug the router to replace the network cable, the connection has been very stable - zero dropped connections, as suggested I've disconnected the router a couple of times to re-connect to the exchange, however my speeds are just not increasing.
Any suggestions?
Thanks
26 REPLIES
Alxns
Grafter
Posts: 172
Registered: ‎18-05-2010

Re: First 10 Days - When does my speed actually increase?

Think mine changed after like 3-4 days.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: First 10 Days - When does my speed actually increase?

check the IP profile on the BT speedtester and the Plusnet mirror (either or both may be restricting the speed) https://portal.plus.net/my.html?action=data_transfer_speed
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

PlusNet
Phone exchange:
SMALLBROOK
Estimated line speed:
8 - Checked on 2010-10-18 21:10:25
Current line speed:
7150
BT Speedtester
Download speedachieved during the test was - 396 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Allow me to cover off other stuff, I've ran virus & malware/spyware checks - clean as a whistle, I don't use the windows 7 firewall. I use a wired connection with a 2 metre cable, my router is plugged into the master socket, I don't have anything plugged into any other extensions, I've tried the test socket - no difference. Today I installed an ADSL faceplate to my master socket, it's improved the SNR.
I'm stumped - I suspect it's exchange related or profile related.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: First 10 Days - When does my speed actually increase?

post deleted (note to self read properly)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: First 10 Days - When does my speed actually increase?

You don't need to resync - just disconnect then reconnect to the internet using the router control panel
If that doesn't work you will need to raise a speed fault - unfortunately BT won't accept until the 10 days are over
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

Yep, I usually do that however had to use the power point for the vacuum cleaner anyway.
jim:quote
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

Well, day eight of the first ten days.
Speeds still terrible - line stats improving - work that one out?
Modem Status                            Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

ADSL Link             Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 22.0 db 13.5 db
Noise Margin    6.8 db               28.0 db
Plusnet line test
Phone exchange:
SMALLBROOK
Estimated line speed:
8 - Checked on 2010-10-18 21:10:25
Current line speed:
7150
Speed Test

Ping Test


I expect that my exchange Smallbrook is rammed to & over capacity and that it's not being reported, I've read similar reports. It's extremely frustrating to have the best line stats I've ever had and the worst speed I've ever had to go with that.
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: First 10 Days - When does my speed actually increase?

Something is not right - you shouldn't be seeing speeds as low as that with your current line speed and IP profile irrespective of it being in the first 10 days.
How do you connect to the router, wired or wireless? If normally wireless have you tried a speed test wired?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

Hi Jelv,
Always wired, router is plugged into the master socked and I run a 2 metre cable to my desktop. I'm glad you're as puzzled as I am, just can't find anything wrong my side.
Community Veteran
Posts: 4,887
Thanks: 128
Fixes: 24
Registered: ‎14-07-2009

Re: First 10 Days - When does my speed actually increase?

Unplug your router from the Master Socket, remove the faceplate and plug it in to the test socket underneath.
Check that none of your telephone extensions still work. 
Try the speed test again.
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

I've tried that, but for complete-ness sake.


Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
ADSL Link             Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 22.0 db 13.5 db
Noise Margin             11.2 db 29.0 db
BT Speedtester isn't currently working.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: First 10 Days - When does my speed actually increase?

Hi Zozobra,
Are you seeing this speed all day long or just in the evening. I would imagine if it was a capacity issue that you'd only see it at the busier times.
Jojo Smiley
Zozobra
Grafter
Posts: 25
Registered: ‎30-10-2010

Re: First 10 Days - When does my speed actually increase?

Hi Jo,
The few times I have been on in the morning the speeds have been better - but nothing to sing & dance about, typically the speeds are around 700 - 900 kbps. My best speed test ever has been 2000 kbps and the next best before that 1182 kbps. Monday - Friday from 0800 - 1800 I'm normally at work so I don't know if the speeds are anywhere near what I'm expecting, but in the evening when I am on the speeds are bad.
Cheers.
EDIT - some of the speeds I quoted were slightly out: Here's my history on mybroadbandspeed
Date                   Download Speed             Upload Speed
Today 21:40       442 kbps (55.3kB/s) 344 kbps (43kB/s)
Today 16:31       864 kbps (108kB/s) 369 kbps (46.1kB/s)
Sunday 10:00       2060 kbps (258kB/s) 375 kbps (46.9kB/s)
Saturday 13:38    501 kbps (62.6kB/s) 352 kbps (44kB/s)
Saturday 13:08    494 kbps (61.8kB/s) 364 kbps (45.5kB/s)
Oct 27, 07:07       1137 kbps (142kB/s) 370 kbps (46.3kB/s)
Oct 26, 20:46       554 kbps (69.3kB/s) 203 kbps (25.4kB/s)
Oct 26, 16:14       1211 kbps (151kB/s) 369 kbps (46.1kB/s)
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: First 10 Days - When does my speed actually increase?

Hi Zozobra,
I've just ran some checks and all looks ok on the surface. I've checked the VP at the exchange and that is showing as green. As you're within the 10 days we can't raise a fault but I'll have a word with one of the faults team tomorrow and see I can get him to email the suppliers and get them to check if there are any capacity issues.
Jojo Smiley