Firmware Update please

[#1]

After doing everything I can manually to attempt a firmware change on my TG582n, it wont let me. Asking if possible for one of your guys can update to FTTC R10.2.5.2 EO please. Many thanks

[#2]

What's happening when you try to update this locally?

[#3]

it only gets as far as trying to update through using the update software, then reclines to fall back and try again. then repeats
EDIT. 1st try fails to detect device..tells to go back
          2nd try detects, but fails the upgrade mode and start of firmware update...then repeats

[#4]

Let me see if we can do it from here for you.

[#5]

what benefits are there from updating to v10.x from v8.x ?

[#6]

Thanks Chris. Done