Fibre users......help plse
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Fibre users......help plse
27-09-2014 7:49 AM
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Re: Fibre users......help plse
27-09-2014 8:58 AM
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Re: Fibre users......help plse
27-09-2014 9:12 AM
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Re: Fibre users......help plse
27-09-2014 9:20 AM
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Re: Fibre users......help plse
27-09-2014 9:32 AM
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This made me laff http://www.superfast-openreach.co.uk/where-and-when/default.aspx USELESS for me, way off.
Re: Fibre users......help plse
27-09-2014 9:54 AM
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http://speedtest.btwholesale.com/
Re: Fibre users......help plse
27-09-2014 10:18 AM
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You will need to pop up your test results as per above though for that issue to be spotted.
Re: Fibre users......help plse
27-09-2014 11:14 AM
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Re: Fibre users......help plse
27-09-2014 12:38 PM
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Quote from: sticksman The BT engineer checked the speed and said it was pretty much max, ie near 40mb at the infinity box.
You said your profile is 36.8mb.
Quote from: sticksman my current line speed is shown as 36.8mb
I can only assume that you have a long ish line and are getting about 29/5 which to me makes sense!
but you then say you are getting 60.57 down from the BT wholesale test which makes no sense at all.
Quote from: sticksman BT wholesale speedcheck gave 60.57 down and 5.00 up.
As DomS has stated maybe your profile is incorrect which means you will have to wait until monday unless some kind member of staff is around and could take a look.
Re: Fibre users......help plse
27-09-2014 1:34 PM
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Re: Fibre users......help plse
27-09-2014 2:00 PM
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Some of the postings on here are a bit confusing.
Quote from: sticksman ...my current line speed is shown as 36.8mb but I am getting only 10mb at my ipad and PC. It is no faster hard-wired than over wifi.
Is 36.8Mbps that which is reported in the PlusNET portal? What test tool was being used to obtain the 10Mbps report? I take it that you have 3 such readings - iPad, PC over wifi and PC over Ethernet. How did you ensure that the latter test was actually over Ethernet and not over wifi? It would be dangerous to presume that just because a cable was plugged in, the test ran over the cable and not wifi... unless to took specific caution to ensure it was.
Quote from: sticksman BT wholesale speedcheck gave 60.57 down and 5.00 up. The availabilty checker gave 29 mb. Thanks
Well,that is very different from 36.8Mbps and 10Mbps. Given that the speed test runs on the PC, that is the speed which the PC must be seeing.
Reading between the lines, I would suspect that the 10Mbps speeds are all wifi - which is a different issue.
Can you please confirm that the BT Wholesale test was run on the PC whilst connected by Ethernet with the wifi interface turned off.
Can you please recheck the PlusNET portal speed, as that must have changed to deliver the 60.57Mbps speed test.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre users......help plse
27-09-2014 2:33 PM
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The availability is now 23 impacted, 29 clean,
Plusnet have my connect speed at 36.8.
They say it will take 10 days....... Where do I go from here?
Re: Fibre users......help plse
27-09-2014 2:43 PM
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Is anything else running on your network? Disconnect everything from the router except the PC, turn off the wifi on the router.
Reboot your PC and retest. Double check the PC to ensure there is nothing in the back ground running - P2P, file sharing, software updates... etc.
Such variable speed test results seems very strange. As a point of reference, run the think broadband speed test and see what that reports.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre users......help plse
29-09-2014 12:57 PM
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After reviewing your account I can see that the speed profile is indeed set correctly based on the speeds we see you synchronised which equates to the 38.6mbps you can see on the portal so this seems perfectly fine.
After running the tests to check the profiles it has flagged that you may be seeing an unstable connection. It appears that you have a a lot of errors ongoing at present which could be causing issue (although it hasn't been picked up by the DLM) so I'm going to raise this as a fault for you now. I'm unsure if this will have any effect on the speed issue you're seeing however this definitely needs raising to BTW.
You should see a support ticket pop up on your account shortly to pick this up and work through the fix.
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