cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre unlimited upgrade

harrop113
Newbie
Posts: 4
Registered: ‎11-03-2014

Fibre unlimited upgrade

Can any one help
In january i upgraded from 36 meg fibre to unlimited 72 but my speed has not increased, i was getting full speed on 36 so expected a good increase when i changed to 72. Is there something in my settings i need to change or should it all be done from the other end, my estimated line speed is always above 70 but i just don't see it
cheers
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre unlimited upgrade

Please run the Bt speedtest - further diagnostics and report the current line speed https://portal.plus.net/my.html?action=data_transfer_speed
harrop113
Newbie
Posts: 4
Registered: ‎11-03-2014

Re: Fibre unlimited upgrade

Estimated line speed:
69Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-05 18:52:46
Current line speed:
78 Mb
speed checked tonight at 15.4 down 6.3 up which is slow, normally around 30-35
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Fibre unlimited upgrade

we still need the bt speedtest results http://community.plus.net/forum/index.php/topic,96155.0.html and are those results wired or wireless
harrop113
Newbie
Posts: 4
Registered: ‎11-03-2014

Re: Fibre unlimited upgrade

results are wireless, only have mac book air with no ethernet port
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre unlimited upgrade

Hi harrop113,
It looks as though there has been a problem with a modify order as part of the changed to Unlimited Fibre. I've just placed an order manually for you to be moved from the 40/10 product to 80/20 - this should complete tomorrow for you.
Sorry about that.
Chris Pettitt
Cloud Environments Engineer
harrop113
Newbie
Posts: 4
Registered: ‎11-03-2014

Re: Fibre unlimited upgrade

Thanks Smiley