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Fibre to cabinet

User101
Newbie
Posts: 2
Registered: ‎18-12-2021

Fibre to cabinet

BT opereach have recently installed fibre to cabinet in our village. How do we take advantage of this? We are already on a fibre contract with you from our old house but only getting slow connection yet. Please advise
5 REPLIES 5
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Fibre to cabinet

@User101 Welcome to the forums. Before you get too excited, check that the fibre connection is actually enabled.

Screenshot from 2021-12-18 07-42-25.png

Check that the first couple of lines are as the screen shot above, with 'WBC FTTC Availability Date' showing as 'Available'.

If it is showing as available, contact Customer Options on 0800 013 2632 and see if you can get a reasonable price, as an existing customer.

 

John
User101
Newbie
Posts: 2
Registered: ‎18-12-2021

Re: Fibre to cabinet

Thank you for responding but when do I look to find that info?
bmc
Hero
Posts: 3,351
Thanks: 1,113
Fixes: 51
Registered: ‎28-02-2017

Re: Fibre to cabinet

jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Fibre to cabinet

My apologies - Try this site:- BT Broadband 

@bmc beat me to it. 😉

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Fibre to cabinet

You're already on Fibre to the Cabinet @User101

Unless you have another account which isn't associated with your Community Forum account?

Have a look at one of your recent bills, it should say you're on Unlimited Fibre.

 Adam
 Plusnet Help Team - Leeds