Fibre still at old speed !
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- Fibre still at old speed !
Fibre still at old speed !
22-11-2012 5:01 PM
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Had e mail this morning for the add on pro has been added !
Can this be manually switched to the faster download speed now please.
Keith
Re: Fibre still at old speed !
22-11-2012 5:08 PM
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Are you testing with a wired connection or wireless?
Re: Fibre still at old speed !
22-11-2012 5:21 PM
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The pro add on was on hold until the fibre had been confirmed as connected and then actioned today, hope that makes sense ?
Testing using wired connection.
Keith
Re: Fibre still at old speed !
22-11-2012 5:30 PM
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Re: Fibre still at old speed !
22-11-2012 5:53 PM
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My bt test results
1. Best Effort Test: -provides background information.
Download Speed
7.3 Mbps
0 Mbps 0 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.3 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
6.64 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.64Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Adam, have raised a fault.
Keith
Re: Fibre still at old speed !
23-11-2012 11:28 AM
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Re: Fibre still at old speed !
23-11-2012 11:38 AM
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Quote from: KJS Had e mail this morning for the add on pro has been added !
Just to clarify, I hope you realise that the Pro add-on would not affect the download speed measured by any speed tester.
Re: Fibre still at old speed !
23-11-2012 11:58 AM
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Keith
Re: Fibre still at old speed !
23-11-2012 5:29 PM
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FYI we've spotted an issue on your account which we've fixed and we hope this should allow you to connect now.
Please try rebooting the router and fingers crossed that should be you back online.
Re: Fibre still at old speed !
25-11-2012 1:07 AM
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Re: Fibre still at old speed !
26-11-2012 1:37 PM
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If there's anything else then please let us know.
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