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Fibre speeds fallen since june

pbyne
Dabbler
Posts: 10
Registered: 20-04-2013

Fibre speeds fallen since june

Hi, i have a problem with my internet. When i 1st got fibre i was getting speeds of 75 down 18 up. We had a power cut in june and ive noticed ever since that my speed has decreased dramatically. Upload speeds haven't changed, stay between 14-18 but my download has dropped to 6 -12!! Could someone check this out please? Thank you.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 47
Registered: 27-04-2007

Re: Fibre speeds fallen since june

Hi pbyne,
Sorry to hear about the drop in download speeds. I've just been running some diagnostics which didn't indicate any obvious issues, which I was partially expecting to see bearing in mind what you mentioned about the power cut. Have you tried restarting the connection since then? The best way to do so is to log into the router to disconnect then reconnect: http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml
Failing that I'd head straight to http://faults.plus.net to report the issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team