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Fibre speeds after activation?

Blackdog35
Dabbler
Posts: 17
Registered: ‎10-06-2013

Fibre speeds after activation?

How long does it take for Fibre speeds to go up after activation? I had fibre installed this morning yet I am still getting around 5Mbps download(which is 1/3rd of the previous ADSL speed) and 19Mbps upload when I should be getting around 75Mbps download. Not sure why the upload is fine but the download speeds are not.
Thanks
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre speeds after activation?

Hi Blackdog35,
We were awaiting a notification from our suppliers to say that the engineer had been and gone so we could change your account type - I've done this manually now anyhow.
If you restart the Plusnet Router (not the Openreach Modem), you should notice the speeds have picked up.
Chris Pettitt
Cloud Environments Engineer
Blackdog35
Dabbler
Posts: 17
Registered: ‎10-06-2013

Re: Fibre speeds after activation?

Thanks. It's working a lot faster now. Smiley