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Fibre speeds after activation?

Blackdog35
Dabbler
Posts: 17
Registered: ‎10-06-2013

Fibre speeds after activation?

How long does it take for Fibre speeds to go up after activation? I had fibre installed this morning yet I am still getting around 5Mbps download(which is 1/3rd of the previous ADSL speed) and 19Mbps upload when I should be getting around 75Mbps download. Not sure why the upload is fine but the download speeds are not.
Thanks
2 REPLIES 2
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre speeds after activation?

Hi Blackdog35,
We were awaiting a notification from our suppliers to say that the engineer had been and gone so we could change your account type - I've done this manually now anyhow.
If you restart the Plusnet Router (not the Openreach Modem), you should notice the speeds have picked up.
Blackdog35
Dabbler
Posts: 17
Registered: ‎10-06-2013

Re: Fibre speeds after activation?

Thanks. It's working a lot faster now. Smiley