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Fibre speed getting slower and slower

konicat
Newbie
Posts: 3
Registered: 16-01-2014

Fibre speed getting slower and slower

Hi,
I had Unlimited Fibre installed in November last year and received some excellent speeds 55+ Mbps. However since Christmas the speed has been getting slower and slower. Today I am getting just 7.8 Mbps.
I have been through all the trouble shooting guides, but have had no joy there. I did notice the DSL modem light flashing a lot over the Christmas period, but put this down to the bad weather.
Is there anything else I can do to get the speeds back to the 55+ Mbps I had before Christmas?
4 REPLIES
Community Veteran
Posts: 26,657
Thanks: 886
Fixes: 10
Registered: 10-04-2007

Re: Fibre speed getting slower and slower

Please run the BT speed test and when the first pass completes run the further diagnostics then post the full results back here.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
konicat
Newbie
Posts: 3
Registered: 16-01-2014

Re: Fibre speed getting slower and slower

Hey thanks for your reply. I've attached the test results as requested.
Community Veteran
Posts: 26,657
Thanks: 886
Fixes: 10
Registered: 10-04-2007

Re: Fibre speed getting slower and slower

You need to raise a fault if you haven't done so already.
Which exchange are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
konicat
Newbie
Posts: 3
Registered: 16-01-2014

Re: Fibre speed getting slower and slower

Ah OK will raise one now. I'm on the Westbourne exchange.