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Fibre speed different from neighbour

rlancett
Grafter
Posts: 29
Registered: 31-07-2010

Fibre speed different from neighbour

Hi
My download speed is 6mb down compared to my neighbour. I live in a block of 8 flats, and when we both had ADSL our speeds were exactly the same. Any ideas?
Cheers
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Fibre speed different from neighbour

Hi there,
There's no guarantees that anyone would get exactly the same speed as their neighbour (assuming they have an equivalent connection).
However 6mb downstream is very low for fibre so without being able to say the exact reason for it, it does sound like a fault that can be looked into: https://portal.plus.net/apps/kbdfaults
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Fibre speed different from neighbour

Alternative reading of first post
Download speed is 6Mb less than the neighbour
rlancett
Grafter
Posts: 29
Registered: 31-07-2010

Re: Fibre speed different from neighbour

I'm connecting at 20Mb and my neighbour is connecting at 26Mb. He is with BT infinity, both of our upload speeds are the same at 2Mb.
gofaster
Rising Star
Posts: 364
Thanks: 11
Registered: 01-08-2007

Re: Fibre speed different from neighbour

Are you using wifi or a wired ethernet connection?
A connection is only as fast as its slowest link, and with fibre speeds it is often the wireless link that slows things down.
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Fibre speed different from neighbour

OK,
It seems I misinterpreted your original post, I'd probably advise you to raise a fault anyway then give us a heads up and we'll check what we can and give you an honest opinion as to if any improvements can be made.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rlancett
Grafter
Posts: 29
Registered: 31-07-2010

Re: Fibre speed different from neighbour

Quote from: gofaster
Are you using wifi or a wired ethernet connection?
A connection is only as fast as its slowest link, and with fibre speeds it is often the wireless link that slows things down.

I am using a ethernet connection while my neighbour is using wireless.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Fibre speed different from neighbour

HI darkxavier,
Have any of you tried speed testing directly from the modem? There are instructions on how to do this for Windows XP here and Windows Vista/Windows 7 here
Jojo Smiley