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Fibre speed different from neighbour
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Fibre speed different from neighbour
19-04-2012 2:18 PM
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Hi
My download speed is 6mb down compared to my neighbour. I live in a block of 8 flats, and when we both had ADSL our speeds were exactly the same. Any ideas?
Cheers
My download speed is 6mb down compared to my neighbour. I live in a block of 8 flats, and when we both had ADSL our speeds were exactly the same. Any ideas?
Cheers
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Re: Fibre speed different from neighbour
20-04-2012 11:23 AM
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Hi there,
There's no guarantees that anyone would get exactly the same speed as their neighbour (assuming they have an equivalent connection).
However 6mb downstream is very low for fibre so without being able to say the exact reason for it, it does sound like a fault that can be looked into: https://portal.plus.net/apps/kbdfaults
There's no guarantees that anyone would get exactly the same speed as their neighbour (assuming they have an equivalent connection).
However 6mb downstream is very low for fibre so without being able to say the exact reason for it, it does sound like a fault that can be looked into: https://portal.plus.net/apps/kbdfaults
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Re: Fibre speed different from neighbour
20-04-2012 11:28 AM
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Alternative reading of first post
Download speed is 6Mb less than the neighbour
Download speed is 6Mb less than the neighbour
Message 3 of 8
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Re: Fibre speed different from neighbour
20-04-2012 12:17 PM
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I'm connecting at 20Mb and my neighbour is connecting at 26Mb. He is with BT infinity, both of our upload speeds are the same at 2Mb.
Message 4 of 8
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Re: Fibre speed different from neighbour
20-04-2012 1:45 PM
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Are you using wifi or a wired ethernet connection?
A connection is only as fast as its slowest link, and with fibre speeds it is often the wireless link that slows things down.
A connection is only as fast as its slowest link, and with fibre speeds it is often the wireless link that slows things down.
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Re: Fibre speed different from neighbour
20-04-2012 4:08 PM
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OK,
It seems I misinterpreted your original post, I'd probably advise you to raise a fault anyway then give us a heads up and we'll check what we can and give you an honest opinion as to if any improvements can be made.
It seems I misinterpreted your original post, I'd probably advise you to raise a fault anyway then give us a heads up and we'll check what we can and give you an honest opinion as to if any improvements can be made.
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Re: Fibre speed different from neighbour
20-04-2012 4:41 PM
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Quote from: gofaster Are you using wifi or a wired ethernet connection?
A connection is only as fast as its slowest link, and with fibre speeds it is often the wireless link that slows things down.
I am using a ethernet connection while my neighbour is using wireless.
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Re: Fibre speed different from neighbour
23-04-2012 10:43 AM
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HI darkxavier,
Have any of you tried speed testing directly from the modem? There are instructions on how to do this for Windows XP here and Windows Vista/Windows 7 here
Jojo
Have any of you tried speed testing directly from the modem? There are instructions on how to do this for Windows XP here and Windows Vista/Windows 7 here
Jojo
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