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Fibre slow at night

dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Fibre slow at night

Hi
I posted a fault on Wednesday night but had no reply?
My speed in the day stays constantly at 73 Mb down and 18 Mb up but at about 6 pm until midnight it has started dropping to 4 Mb down and 18 Mb up, it's really annoying as it makes the connection unusable, seems like congestion, any idea what can be done?
9 REPLIES 9
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre slow at night

Hi dannystokie,
The Faults Team will be picking your fault ticket up within the next 24 hours.
deathtrap
Grafter
Posts: 1,064
Thanks: 4
Registered: ‎23-04-2013

Re: Fibre slow at night

You could always try gateway hopping  if you haven't done already, sometimes  doing this can give some improvement in throughput, But if it's a congested VP @ your exchange or handover point , then gateway hopping will more than likely have little or no effect , up to Plusnet to raise with BTWholesale if it's congestion outside their network
dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Re: Fibre slow at night

I've tried gateway hopping a few times, doesn't make any difference, it's been fine tonight which is strange.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Fibre slow at night

Which exchange are you on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Re: Fibre slow at night

I'm on the Kidsgrove exchange, having just read the 22 page thread, seems as if it may have fixed yesterday
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Fibre slow at night

Have you added a comment to your open ticket - otherwise they could try to arrange an engineer.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
dannystokie
Grafter
Posts: 58
Registered: ‎02-04-2013

Re: Fibre slow at night

Been trying to, but can't do anything with it, it won't respond, keep getting time outs when I try to close it or add anything, it's all fun.
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibre slow at night

Can you close the ticket (if that helps)?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Fibre slow at night

I've passed Ticket: 80891276 back to you, to see if this helps.