Fibre profile needs changing?
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Fibre profile needs changing?
23-01-2013 2:50 AM
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Do I need to request a change to 80/20, or will it happen automatically? If I do need to request it is posting here enough, or do I need to get on the phone? I've not seen anything that makes this clear.
My other phone line also has FTTC and is getting 66/16 at the moment, so there's some room for improvement.
Thanks
Re: Fibre profile needs changing?
23-01-2013 8:21 AM
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There is a problem that some people were provisioned on 40/10 instead of 80/20, you can call up and request that you are put on the right one or it should be picked up by one of the digi care team on here.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre profile needs changing?
23-01-2013 11:49 AM
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Firstly welcome to the community forums, and secondly I've placed a modify order on your line that will complete tomorrow and give you your improved speeds
Let me know how you get on.
Chris
Re: Fibre profile needs changing?
24-01-2013 4:59 AM
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While I'm here...
I'm not completely decided on whether I'm going to leave both connections active or not.
I'm currently running a mail server (very little traffic) and a site-to-site IPsec VPN on my other FTTC connection.
Is this sort of use permitted on a Plusnet residential connection?
Can I get a static IP address assigned (and if so what would the cost be)?
Could I get the rDNS changed to match my domain?
I appreciate that this is probably pushing things for a residential package, but no harm in asking.
Thanks for the help so far.
Re: Fibre profile needs changing?
24-01-2013 11:48 AM
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Quote I'm currently running a mail server (very little traffic) and a site-to-site IPsec VPN on my other FTTC connection.
Is this sort of use permitted on a Plusnet residential connection?
You're fine doing this
Quote Can I get a static IP address assigned (and if so what would the cost be)?
Yes you can, it a £5 one-off fee, you can add it <a href="https://portal.plus.net/AddOns.html">here</a>.
Quote Could I get the rDNS changed to match my domain?
Once you've got your static IP set up, you can raise a ticket at http://contactus.plus.net or give us a nudge on here and we'll arrange that for you.
Re: Fibre profile needs changing?
24-01-2013 9:52 PM
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Quote from: chrispurvey
Quote Could I get the rDNS changed to match my domain?
Once you've got your static IP set up, you can raise a ticket at http://contactus.plus.net or give us a nudge on here and we'll arrange that for you.
You'll need the matching record set up on your domain first though!
Re: Fibre profile needs changing?
26-01-2013 3:16 AM
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The static IP is sorted. Very nice that it's a one-off cost rather than ongoing.
I'll get my my domain's DNS updated and then submit the rDNS request.
Thanks again.
Re: Fibre profile needs changing?
26-01-2013 8:32 PM
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Quote from: ericelgato My new unlimited fibre connection was installed on the 21st. It's working okay, but on a 40/10 profile.
I've got exactly the same problem, my FTTC service was migrated to PlusNet on Jan 22nd, I'm on 'Fibre Unlimited' that should
be a 80/20 profile, but running a BTO diagnostic shows my max achievable upload to be 10 Mb/s, which implies
I'm on 40/10 and therefore Fibre Essentials profile ?
Can one of the PN tech support staff please check for me ?
Re: Fibre profile needs changing?
26-01-2013 9:08 PM
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Quote from: broadbandjockey
Quote from: ericelgato My new unlimited fibre connection was installed on the 21st. It's working okay, but on a 40/10 profile.
I've got exactly the same problem, my FTTC service was migrated to PlusNet on Jan 22nd, I'm on 'Fibre Unlimited' that should
be a 80/20 profile, but running a BTO diagnostic shows my max achievable upload to be 10 Mb/s, which implies
I'm on 40/10 and therefore Fibre Essentials profile ?
My connection was enabled Fri 25th in the morning and was showing up as a 40/10 product... I rang customer service in the evening and was told it was inadvertently set to the wrong profile and would be switched over, but I've not seen it happen yet (Sat eve)... Am I just being impatient? Is it something that'll happen during working hours on Monday?
Also is there something wrong with the online ordering system that's setting everyone to 40/10 to begin with?
Re: Fibre profile needs changing?
26-01-2013 11:19 PM
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Quote from: mozster Also is there something wrong with the online ordering system that's setting everyone to 40/10 to begin with?
Yes there is, or was - I think that bug has been fixed for new orders. Plusnet should be working through accounts affected to get them onto the correct service but prompting here will help.
Re: Fibre profile needs changing?
26-01-2013 11:24 PM
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Re: Fibre profile needs changing?
27-01-2013 12:21 AM
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Re: Fibre profile needs changing?
28-01-2013 12:43 PM
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Quote from: markm9 Hi mozster, my fibre was installed also on Fri, and also on same profile, i was told this would happen on Mon.
That looks like it gone through for you.
Quote from: mozster great, thanks for the feedback
Hi, I've placed a modify order for your line and you'll see the increase tomorrow
Re: Fibre profile needs changing?
28-01-2013 1:12 PM
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Re: Fibre profile needs changing?
28-01-2013 3:35 PM
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I've replied to your post.
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