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Fibre keeps disconnecting over the last few days

LindaC123
Hooked
Posts: 6
Registered: ‎15-02-2019

Fibre keeps disconnecting over the last few days

Since around 2 or 3 days ago our fibre has been disconnecting multiple times a day. I’ve done the usual checks, quiet line test and got the filter in the master socket and it still continues. I work from home and it’s starting to get in the way of that. Is there any way to fix this?
6 REPLIES 6
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Fibre keeps disconnecting over the last few days

@LindaC123 Quickest way is probably to raise a fault via https://www.plus.net/help/report-a-problem/broadband/

John
LindaC123
Hooked
Posts: 6
Registered: ‎15-02-2019

Re: Fibre keeps disconnecting over the last few days

I’ve sent them the text but heard nothing back in a few hours.
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Fibre keeps disconnecting over the last few days

It may take a while - if you have heard nothing by tomorrow morning , post back and I have a back-up plan.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Fibre keeps disconnecting over the last few days

Hey there @LindaC123 is this still happening? If so, I can investigate!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
LindaC123
Hooked
Posts: 6
Registered: ‎15-02-2019

Re: Fibre keeps disconnecting over the last few days

It's fine now, thanks
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Fibre keeps disconnecting over the last few days

Awesome, glad to hear it! You know where we are if you need us! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team