Fibre just installed - speed limit confusion
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Fibre just installed - speed limit confusion
24-01-2013 7:07 PM
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Towards the end of the install he tells me that I've got 40Mb download and 10Mb upload speeds. I mention that the online checker was claiming 50.5Mb when I signed up (a figure I'm sure he mumbled earlier) and he tells me that as it's a "40/10" it won't go any faster. So I ask how fast my line could go and I'm told 45Mb (I forgot to ask about upload).
Here's where I get confused. I signed up for the "up to 76Mb" unlimited service, but if what the engineer says is true and I've got a hard limit of 40Mb, even if my line was capable of 60Mb I'd never be able to get it. I know 5Mb difference isn't a lot in the big scheme of things, but it'll bug me to know that there's potentially some extra speed available that I can't use. I'll also be a bit miffed over the "up to 76Mb" claims if the reality is I'm limited to 40 irrespective of what my line is actually capable of.
Is what he told me likely to be true? Could something have gone wrong during the install that's caused this limit? Will it sort itself out after a few days? Is this a fault I need to log? So many questions I know, but if some kind soul out there can help clear my confusion up I'd certainly appreciate it.
Re: Fibre just installed - speed limit confusion
24-01-2013 7:10 PM
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This should be picked up and corrected, normally takes a day or so to apply.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre just installed - speed limit confusion
25-01-2013 10:24 AM
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Welcome to our community forum
I've placed a modify order to move you over to the correct product, this will complete on Monday.
Let me know on Monday how your speeds are.
Chris
Re: Fibre just installed - speed limit confusion
25-01-2013 1:33 PM
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I haven't done any speed tests yet as I was told that things would be settling down for 10 days, but I shall certainly post back with results on Monday.
Thanks again for your help.
Re: Fibre just installed - speed limit confusion
25-01-2013 2:17 PM
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Re: Fibre just installed - speed limit confusion
25-01-2013 3:23 PM
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This also appears to have happened to me - Fibre Unlimited connected this morning, line speed listed as max 40Mbps. Could you or someone from Plusnet take a look?
Thanks
Re: Fibre just installed - speed limit confusion
25-01-2013 3:40 PM
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Firstly a nice warm welcome to the community forum.
I have placed a modify order to move you over to the correct product, this does take one working day to complete so you'll see the increase on Monday.
Let me know that this has gone OK for you or if there's anything else you need.
Chris
Re: Fibre just installed - speed limit confusion
25-01-2013 3:56 PM
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Re: Fibre just installed - speed limit confusion
28-01-2013 10:39 PM
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No improvement in my speed - looks like I'm still on 40/10. Can you check the situation your end please? Thanks
Re: Fibre just installed - speed limit confusion
29-01-2013 10:22 AM
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If my link doesn't work, the test showed that the maximum achievable speeds are 45.21Mbps down, 20Mbps up. The actual measured speeds are 22.14Mbps down, 8.23Mbps up.
I haven't done one of these before so bear with me if I've misinterpreted the results. As the maximum achievable speeds are shown as 45/20 I'm guessing that the change in product has happened as promised. The 22Mb achieved during the test seems a bit disappointing though, but I understand I'm still in the settling down period so I'll do another test next week and see what's what.
Thanks for your assistance so far Chris.
Re: Fibre just installed - speed limit confusion
29-01-2013 2:10 PM
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