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Fibre issue and product question
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Fibre issue and product question
25-08-2012 9:09 PM
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Hi,
Over the last day my fibre download speed has dropped from 35mbps to 0.17mbps - submitted a ticket to get this looked into but has anyone any ideas of any steps I can take myself, or suggestions as to what the issue might be? There have been no changes in my setup.
2nd question on the new product announcements - I recently moved to the Plusnet Extra Fibre product at £21.49 which has a 120GB download limit. According to the new products this is now up to 76mbps with a 250GB limit at £19.99. Having only just taken this new contract out, can I still transfer to this new deal? If it is possible it seems like a no brainer with nearly double the speed and double the download limit......and cheaper.......
Cheers.
Stevie
Over the last day my fibre download speed has dropped from 35mbps to 0.17mbps - submitted a ticket to get this looked into but has anyone any ideas of any steps I can take myself, or suggestions as to what the issue might be? There have been no changes in my setup.
2nd question on the new product announcements - I recently moved to the Plusnet Extra Fibre product at £21.49 which has a 120GB download limit. According to the new products this is now up to 76mbps with a 250GB limit at £19.99. Having only just taken this new contract out, can I still transfer to this new deal? If it is possible it seems like a no brainer with nearly double the speed and double the download limit......and cheaper.......
Cheers.
Stevie
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Re: Fibre issue and product question
25-08-2012 9:21 PM
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You haven't gone over your usage allowance have you?
And yes you can transfer to the new product but you'll start a new 18 month contract.
And yes you can transfer to the new product but you'll start a new 18 month contract.
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Re: Fibre issue and product question
25-08-2012 9:29 PM
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Hi. I did go over the 120GB limit to about 129GB (and paid for the privilege - £5 per 5gb) but that reset on Friday as I'm into a new billing period now. Do you think this a fallout from that? I am into a new period so shouldn't be getting any kind of throttling surely?
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Re: Fibre issue and product question
26-08-2012 3:43 PM
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Could be but shouldn't be.
Can you post a BT Speedtest result?, and check that your usage has actually reset?
Can you post a BT Speedtest result?, and check that your usage has actually reset?
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Re: Fibre issue and product question
26-08-2012 8:33 PM
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Checked and my usage is definitely reset. Have run the BT speedtest again and results are attached - still 0.01mbps down and 0.12mbps up. Phoned support and not much they said they could do until they see the speedtest results to have provided to them too - they have conducted some basic tests and can't see any issues.
Anything else I can do other than wait for support to come back to me?
Anything else I can do other than wait for support to come back to me?
Message 5 of 9
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Re: Fibre issue and product question
27-08-2012 2:47 PM
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Hi Steve,
Our fault's team are currently looking into this. I will keep an eye on your fault to see how it progresses.
Let me know if you have any questions.
Chris
Our fault's team are currently looking into this. I will keep an eye on your fault to see how it progresses.
Let me know if you have any questions.
Chris
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Re: Fibre issue and product question
28-08-2012 9:19 AM
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Our fault's team have done some work on your account since you last gave us your speed test results. Please try one again and let me know the results.
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Re: Fibre issue and product question
28-08-2012 11:50 AM
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Hi Chris.............Can you check my speed which is down please..........Thanks......Roger
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Re: Fibre issue and product question
29-08-2012 9:23 AM
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@ G3YBO,
Your current download speed is showing 67MB/s.
Your current download speed is showing 67MB/s.
Message 9 of 9
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