cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre installed today - how soon optimum speed?

Dazmward
Newbie
Posts: 2
Registered: 07-12-2012

Fibre installed today - how soon optimum speed?

Hi,
Fibre extra installed today.
BT engineer did a line test and said it gave a reading of 80mb!
Having connected to the internet (wired to pc from router) i have managed a max of just over 30mb, and as low as 12mb download, averaging (just now tested) at just over 20mb. Ping 26 but been as low as 10.
I realise speeds may vary before settling after a few days but that seems a bit low to me?
Is this normal?
Many thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Fibre installed today - how soon optimum speed?

I'd say that seems particularly low, even thought it's in the early stages following activation we'd still advise raising a fault: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dazmward
Newbie
Posts: 2
Registered: 07-12-2012

Re: Fibre installed today - how soon optimum speed?

Thanks Adam - I have just raised a fault.
Is progress likely to be made today/over the weekend?
thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Fibre installed today - how soon optimum speed?

Hi there, looks like it did get picked up - hope it all went well and everything is working now?